Hotel Ambassador

About Our Job
We are currently seeking a highly motivated and customer-oriented Guest Service Agent to join our team at the Royal Garden Hotel on a full-time basis. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring that our guests feel valued and cared for throughout their stay.

Job Description
- Manage telephone calls, email correspondence, and other means of guest communication with professionalism and efficiency
- Welcome and assist all hotel guests, with a particular focus on VIP guests
- Ensure operational Lobby presence is maximised, engaging guests promptly and personally
- Respond to guests' needs, requests, and complaints effectively and immediately
- Allocate guests to the correct room types according to their reservation and special requests
- Check guest profiles to highlight personal preferences that can be utilised to tailor in-room amenities

Benefits
We offer a competitive salary of £25,000 per annum, plus an extensive range of benefits, including:
- Complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
- Free meals featuring a healthy and balanced menu, complete with hot and cold buffet options
- Enhanced Annual leave (max. 33 days after 5 years)
- 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
- £500-£1300 as a thank you through our Refer a Friend recruitment incentives
- Monthly team appreciation events to celebrate team member achievements
- Social Events including Annual Awards, Annual Team Member party, gala dinners and more
- Access career development and progression opportunities
- 1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
- Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members*.
- Receive mental health support from our trained Mental Health First Aiders
- Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
- Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room

Working with Us
We are committed to creating a positive and supportive work environment where our team members can thrive. We believe in investing in our employees' growth and development, and we provide regular training and feedback to ensure that they have the skills and knowledge needed to succeed in their roles. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application.

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