Personalised Hospitality Executive

2 days ago


Chelsea, Greater London, United Kingdom 11 Cadogan Gardens Full time

The Personalised Hospitality Executive plays a vital role in shaping our guests' experiences at 11 Cadogan Gardens. As a specialist in luxury service, you will work tirelessly to ensure every guest feels valued, respected, and cared for throughout their stay.

Your expertise in Front Office operations, combined with your exceptional communication skills, makes you an asset to our team. You will work closely with colleagues to deliver seamless check-ins, anticipate guests' needs, and exceed their expectations at every turn.

Responsibilities:

  • To establish strong relationships with guests, understanding their preferences and tailoring your service to meet their individual needs.
  • To maintain accurate records of guest interactions, feedback, and preferences, using this information to inform future improvements.
  • To coordinate logistics for special events, such as weddings and conferences, ensuring everything runs smoothly and according to plan.
  • To participate in ongoing training and development programs to enhance your skills and knowledge in areas such as customer service, conflict resolution, and sales techniques.

Package Includes:

  • Estimated salary: £32,000 - £42,000 per annum.
  • Annual performance-based bonuses.
  • Flexible working hours and remote work options.
  • Access to exclusive employee events and networking opportunities.


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