Private Care Coordinator

5 months ago


Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

This is an exciting opportunity to join our growing and successful Private Care Division within Europe's largest cancer centre and to provide the highest standards of support to our patients.
This position provides a vital role in ensuring the financial pathway for private patients is effectively managed, from patient registration in guaranteeing funding for a range of medical and surgical treatment and inpatient admissions. It is a customer facing role with occasional shift cover as required.

The post holder will be required to work as part of the Private Care Accounts Team delivering the highest level of customer service to both patients and consultants. The Private Care Coordinator will manage the registration and administration process with a focus on minimising the risk of debt and work in accordance to the hospitals policies and procedures and all relevant legislation.

This patient-facing role will coordinate the administration functions of the patient pathway such as patient bookings, registration and the accurate recording of account information. The post holder will be required to be flexible and cross cover within the administration functions to support the service requirements in our other locations. At Chelsea these include the operation of the Private Care Centre between 7.00am and 8.00pm, Monday to Friday and Saturday 8.00 - 4.00 pm on a rotational basis.

The post holder will work effectively as a team, working with colleagues and departments across the Trust to ensure that all chargeable private patient activity is recorded accurately, on time and in line with the targets set by the Private Care Directorate.

The post holder will ensure that all patient activity is appropriately recorded on the electronic patient record on the Private Care billing system and that funds/authorisation or guarantees have been secured prior to the commencement of all treatment.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

To demonstrate a professional, courteous, caring attitude offering consultants, patients and their families a high standard of customer service at all times.

Welcome patients and their families in a friendly and calm manner; accurately registering their details.

Have the ability to professionally deliver customer requests, dealings with sensitive and emotional situations by using appropriate language and demonstrating reassurance.

Communicate clearly and concisely with consultants, patients, and colleagues within the Trust.

Ensure that all patient details are recorded accurately and ensure that the financial status of all patients is secured prior to treatment.

Ensure that all cash and credit card payments are taken in line with the cash handling policy that is followed at all times.

To ensure patients’ concerns and complaints are dealt with immediately and escalated appropriately.

To maintain composure and resilience under pressure.



  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    They will be customer-focussed, energetic, resilient, able to demonstrate initiative as well as prioritise a busy workload, and have a good understanding of the Private Care offer within the Royal Marsden NHS Foundation Trust structure. The post holder will be required to work as part of the Private Care Accounts Team delivering the highest level of...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    This is an exciting opportunity to join our growing and successful Private Care Division within Europe’s largest cancer centre and to provide the highest standards of support to our patients. The post holder will be required to work as part of the Private Care Accounts Team delivering the highest level of customer service to both patients and consultants....


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    This is an exciting opportunity to join our growing and successful Private Care Division within Europe’s largest cancer centre and to provide the highest standards of support to our patients This position provides a vital role in ensuring the financial pathway for private patients is effectively managed, from patient registration to guaranteeing funding...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Private Care Directorate is seeking an enthusiastic international coordinator to support the International Centre Team. This post will be offered as a full-time position, the post holder would be responsible for working as part of the international patients Team. The post holder will work closely with International Centre Team and be the first point of...


  • Chelsea, United Kingdom Leaders In Care Recruitment Ltd Full time

    Community Nurse Role OverviewWe are seeking a skilled Registered Nurse (RGN) to join our team as a Community Nurse in the South West London area. This exciting opportunity comes with a competitive salary of up to £45,552, a fully expensed company car, private healthcare cover, and a range of fantastic benefits.Key Responsibilities:Work in close partnership...

  • Weekend Housekeeper

    7 months ago


    Chelsea, United Kingdom Eden Private Staff Full time

    **Weekend position for an experienced and top-notch housekeeper to join a home in the heart of Chelsea**: **General duties**: - Undertaking all daily housekeeping duties to a high standard - Undertaking deep cleaning duties - Laundry and ironing - Washing and changing linens - Wardrobe management - Care of special surfaces and delicate fabrics - Taking...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    This post will be offered as a full-time position, the post holder would be responsible for working as part of the international patients Team. We are seeking an enthusiastic Arabic speaker Administrator to support the International Team. We aim to provide an exceptional service to international patients and service users by facilitating the patient...

  • Treatment Coordinator

    5 months ago


    Chelsea, United Kingdom Woole & Scarra Full time

    .Woole and Scarra are looking for a 'Treatments Co - Ordinator' within our busy mixed NHS/private practice to join our team within Chelsea. Full time 39 hours £15.00/£16.00 per hour (GDC Registered Qualified) **Responsibilities**: - Coordinate patient care with other healthcare professionals. - Software: R4 - Provide patient education and support. -...

  • Discharge Coordinator

    6 months ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The RM is a world leading Cancer Centre specialising in diagnosis treatment care education and research. It plays a vital role in pioneering and improving cancer. An exciting opportunity has arisen for an experienced registered nurse or a qualified social worker with extensive discharge planning experience to join the Discharge Team at The Royal Marsden...


  • Chelsea, Greater London, United Kingdom Communicarehealth Full time

    Join our team as a Food Service Coordinator at CommuniCare Healthcare Center in Kensington, MD.About the Job:This part-time position offers a competitive wage of $13.75 per hour and a range of benefits, including paid time off and a 401K plan with employer match.Responsibilities:Coordinate food service operations, ensuring that residents receive quality...

  • Hygienist

    6 months ago


    Chelsea, United Kingdom Bupa Dental Care Full time

    **Dental Hygienist - Chelsea, London** Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant & talented experts. As a Hygienist you’ll be benefiting from an experienced...

  • Lifestyle Co-ordinator

    6 months ago


    Chelsea, United Kingdom Care UK Full time

    **Activities Coordinator - Ellesmere House, Chelsea**: **Full Time contract**: **£10 per hour**: Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Lifestyle Co-ordinator. Variety, fun, and a rewarding career is what you...


  • Chelsea, United Kingdom Health Recruit Network Full time

    **Cosmetic Patient Coordinator Required in Chelsea - £30,000 - Monday to Friday** **Job Description (Cosmetic Patient Coordinator)** My Client is looking for a Front of House/Clinic Assistant to join our team. You will be responsible for providing a warm and welcoming welcome to our patients, as well as assisting the Aesthetician, Dermatologist and Doctor....

  • Production Coordinator

    6 months ago


    Chelsea, United Kingdom Bamford Full time

    **Production Coordinator** **Salary**:£32,000 - £35,000 **Role location**:19 Mossop Street, London, SW3 2LY **Flexible working**:Our flexible working policy enables office teams in roles that can work remotely, to work one day a week from home, Tuesday to Friday. **ABOUT THE ROLE** **YOUR ROLE** - Organise with mills and factories deliveries of raw...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    Applications are invited for a Clinical Trial Coordinator. This is a 12 month fixed-term post, with possibility of extension. The Royal Marsden NHS Foundation Trust has an international reputation for high quality patient care, education and research and its partnership with The Institute of Cancer Research (ICR) has created the largest comprehensive cancer...

  • Lifestyle Co-ordinator

    6 months ago


    Chelsea, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Lifestyle Co-ordinator. Variety, fun, and a rewarding career is what you can expect. We are looking for people to make a difference to residents’ lives every day. When...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    Full Time 37.5 hours per week. Fixed Term 12-month post cross site. Band 6 We are looking for an enthusiastic Lead Biological Specimen coordinator to join our supportive and dedicated Head and Neck Research team, cross site. The Head and Neck Unit at The Royal Marsden is one of the largest of its kind in Europe and is one of the largest research teams...


  • Chelsea, Greater London, United Kingdom Forest Care Selection Full time

    We are seeking an experienced HR Manager based in Chelsea to join our team at Forest Care Selection. As the office manager, you will be part of our senior leadership team and support in delivering the highest standard of person-centred care to individuals in their homes.The HR Manager will be responsible for: • Managing the HR team and overseeing all HR...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We are looking for an enthusiastic, self-motivated Lead Biospecimen Co-ordinator to join our friendly team working cross-site in both Chelsea and Sutton. The successful applicant will have demonstrable experience in sample management in the context of research governance. Excellent interpersonal and communication skills are required for this role. Staff...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    Full Time 37.5 hours per week. Fixed Term 12-month post Cross-Site Agenda for Change terms and conditions - Band 4 Biological Specimen coordinator. An excellent opportunity has arisen at The Royal Marsden Hospital to work within the Head and Neck Research Unit as Biological Specimen Coordinator. The Head and Neck Unit at The Royal Marsden is one of the...