Front Desk Administrator Position

1 week ago


Cambridge, Cambridgeshire, United Kingdom NHS Full time

Royal Papworth Hospital NHS Foundation Trust is seeking a dedicated and organised Front Desk Administrator to provide exceptional patient-focused care to the Theatre Department. Estimated salary: £25,000 - £30,000 per annum.

This role involves providing high-quality administrative assistance to the department, supporting the team in achieving goals for Theatres, and ensuring efficient patient flow through theatre.

Main Responsibilities:
  • Reception Service: Provide a friendly and comprehensive reception service to all patients and staff visiting the department.
  • Complaints and Situations: Forward any complaints or complex situations to the Theatre Manager, Team Leader, or daily Theatre Co-ordinator.
  • Theatre Lists: Collate and distribute theatre lists effectively, liaising with secretaries and other administration staff.
About Us:

We are the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in our new state-of-the-art hospital in Cambridge. We offer emergency heart attack treatment, sleep centre care, and are one of just five centres nationally for those in severe respiratory failure.

Our values include upholding the highest standards of care and compassion, respecting the diversity of our patients and staff, and continuously improving our services.

Requirements:
  • Qualifications: 5 GCSEs or equivalent grades 1-C (including English and Maths), European Computer Driving License (ECDL) or equivalent qualification or experience, Level 3 Vocational Course in Administration or Customer Service or equivalent qualification or experience in both areas, RSA III typing or equivalent.
  • Experience: Previous experience of using Microsoft Office applications, knowledge of secretarial or administrative procedures and systems, previous experience of working in an office environment, previous experience in minute taking, audio typing, and working in the NHS.


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