Front Desk Ambassador
3 weeks ago
About Us
Novotel Cambridge North is a hospitality leader committed to delivering exceptional experiences for our guests. We believe in empowering our team members to grow and learn every day.
We're seeking a talented Hotel Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing seamless guest services, responding to queries, and resolving issues promptly.
About the Role
This is an exciting opportunity to work in a dynamic environment where you'll have the chance to develop your skills and expertise. You will be responsible for:
- Greeting guests and checking them in/out
- Responding to phone calls and emails
- Handling guest complaints and feedback
Requirements
To succeed in this role, you will need:
- A positive attitude and excellent communication skills
- The ability to work well under pressure and as part of a team
- Basic computer skills and proficiency in hotel management systems
Benefits
We offer a competitive salary package (approximately £20,000 - £25,000 per annum) and a range of benefits, including:
- Opportunities for career growth and professional development
- A supportive and inclusive work environment
- A comprehensive training program
Estimated Salary: £22,500 per annum
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