Front Desk Associate
3 weeks ago
We are seeking a highly skilled and enthusiastic Hotel Welcome Expert to join our team at the Ibis Cambridge Central Station. This is a fantastic opportunity for individuals who possess excellent communication skills, a warm smile, and a genuine passion for providing exceptional customer service.
The successful candidate will be responsible for creating a memorable experience for our guests by delivering outstanding service, ensuring a seamless check-in and check-out process, and maintaining the highest level of hospitality standards throughout their stay.
This role requires an individual who is proactive, adaptable, and able to work effectively in a fast-paced environment. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we'd love to hear from you
Key Responsibilities- Provide exceptional customer service, addressing guest inquiries, and resolving any issues promptly and professionally.
- Manage the front desk operations, handling check-ins, check-outs, and room assignments efficiently and accurately.
- Maintain the overall appearance and cleanliness of the hotel's public areas, including the reception, lobby, and corridors.
- Foster strong relationships with colleagues, supervisors, and external partners to ensure seamless communication and collaboration.
- Stay up-to-date with local events, attractions, and recommendations to provide guests with personalized advice and enhance their stay experience.
- Demonstrate excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
- Possess a high school diploma or equivalent and relevant experience in hospitality or a related field.
- Be fluent in English and have a basic understanding of other languages, particularly those spoken in the UK.
- Show adaptability, flexibility, and a willingness to learn and grow in a dynamic environment.
- Meet the physical demands of the role, including standing for long periods, lifting light objects, and working varying shifts, including weekends and holidays.
- A competitive salary of £12.20 per hour.
- A comprehensive training program to enhance your skills and knowledge.
- Ongoing support and guidance from experienced colleagues and supervisors.
- A collaborative and inclusive work environment that values diversity and promotes teamwork.
- The opportunity to develop your career within a global hospitality leader, Accor Hotels.
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