Front Desk Representative

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom AccorHotel Full time
Job Description:
We are seeking an experienced Front Desk Representative to join our team at AccorHotel. As a key member of our front office team, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded.

Your primary responsibilities will include:
  • Greeting guests and checking them in/out of the hotel
  • Providing accurate information about hotel facilities and services
  • Responding to guest inquiries and resolving any issues promptly
  • Maintaining a clean and organized working area, adhering to high standards of quality

Requirements:
  • Previous experience in a front desk or reception role
  • Excellent communication and interpersonal skills
  • Able to work well under pressure and handle multiple tasks simultaneously
  • Familiarity with hotel operations and procedures

What We Offer:
  • A salary of £25,000 per annum, dependent on experience
  • A comprehensive benefits package, including free nights at AccorHotel properties and discounts at partner restaurants
  • Ongoing training and development opportunities through our Accor Academy
  • A supportive and dynamic work environment with opportunities for growth and advancement

About Us:
AccorHotel is a leading hospitality company with over 5,000 hotels worldwide. Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

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