Dispute Resolution Specialist
6 days ago
This role offers professional and personal development opportunities, including access to technical training, mentoring, and coaching. You will work closely with a supportive team and receive guidance from your leader and colleagues to develop your skills.
The key responsibilities of this position include:
* Responding to inbound claim enquiries via telephone
* Handling inbound and outbound customer calls with empathy and professionalism
* Updating the case management system accurately with customer and claim details
* Assessing the potential success of claims and identifying the appropriate protocol to begin them
* Delivering high levels of customer satisfaction and pro-actively communicating with customers to assist in beginning their claims
* Collaborating with Fee Earners on tasks as required
To be successful in this role, you will need to possess the following qualities:
* A minimum of 5 GCSEs, with Maths and English being essential qualifications
* Experience in a fast-paced customer-centric environment would be desirable
In terms of compensation and benefits, we offer a competitive starting salary of £28,000 per annum, private healthcare for wellbeing costs, interest-free travel loans, a pension scheme with an enhanced company contribution, Perkbox exclusive discounts, 25 days annual leave plus bank holidays, loyalty rewards, and a buy and sell holiday scheme.
We value our employees' well-being and offer additional benefits such as birthday leave and staff social clubs with regular events.
This is an excellent opportunity for someone looking to start their career in dispute resolution and customer service. If you are motivated and enthusiastic, please consider applying.
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