Cloud Support Specialist

2 months ago


Huddersfield, Kirklees, United Kingdom Arqiva Full time

About the Role

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We are seeking a highly skilled Cloud Support Specialist to join our team at Arqiva. As a key member of our Service Desk, you will be responsible for providing first-line support for our national smart metering communications network.

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As a Cloud Support Specialist, you will play a crucial role in ensuring the smooth operation of our cloud-based infrastructure. Your primary responsibilities will include:

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  • Providing exceptional customer service and support via phone, email, and chat.
  • Triage and resolution of Incidents with the aim of resolving communication issues of remote end devices.
  • Collaborating with internal resolver groups, external customers, and 3rd party suppliers to ensure effective communication and speedy resolution for incidents and requests.

Requirements

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  • Demonstrated understanding of ITIL best practices.
  • Effective communication skills, face-to-face, telephone, and written.
  • Experience carrying out system/process testing.
  • Evidence of customer service skills training/certifications.

What We Offer

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  • A competitive salary of £28,500 per annum.
  • A comprehensive benefits package, including private medical insurance, 25 days annual leave, and access to our flexible benefits program.
  • Ongoing training and development opportunities to support City & Guilds certifications.


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