First Line Support
6 months ago
**Job Overview**
**What is SwiftCloud?**
SwiftCloud is the flagship product of Adventoris, specialists in enhancing and futureproofing the way wholesalers, manufacturers and suppliers receive orders. Based in the heart of Yorkshire, the powerful SwiftCloud platform has powered over 180 B2B ordering apps throughout the UK and beyond.
**Key Responsibilities**
- Manage the support desk, logging and responding to client support requests.
- Collect information on issues, investigate them, and identify solutions.
- Maintain client communication on outstanding issues.
- Provide support and undertake tasks for the wider implementation team.
- Test client setups of SwiftCloud.
- Handle multiple support requests at any given time.
- Efficiently manage personal time and productivity.
- Maintain and provide detailed records of daily calls and activities, customer discussions, updates, and resolutions on the CRM system.
- Provide first-class customer service.
- Ensure all customer emergency contacts are maintained on the CRM system.
- Actively seek to exceed expectations, look for improvement and deliver within required timeframes.
**Qualifications**
- IT qualification - desirable but not essential.
- IT/software experience - desirable but not essential.
- MS Excel knowledge/experience - desirable but not essential.
**Skills**
- Strong analytical and problem-solving skills.
- Good interpersonal skills and ability to work collaboratively in a team.
- Ability to work independently with mínimal supervision.
- Excellent time management and prioritization skills.
- Ability to multitask and handle multiple support requests at any given time.
- Customer-oriented mindset with a strong focus on delivering a high-quality service.
- Attention to detail.
- Excellent organizational skills.
- Excellent verbal and written communication skills.
**Benefits**
- Casual dress.
- 25 days annual leave, plus bank holidays.
- Company events.
- Company pension.
- Free parking
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: IT Support
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