Technical Customer Support Specialist
2 weeks ago
Job Overview
We are seeking a skilled Technical Customer Support Specialist to join our team at Stafflex in Huddersfield. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- Respond to daily customer queries and track follow-ups to ensure timely resolution of issues.
- Collaborate with cross-functional teams, including Sales, Quality, and Production, to deliver consistent and reliable customer support.
- Arrange on-site visits and inspections for service teams, ensuring seamless execution.
- Document and investigate customer claims with the quality team, helping to identify and resolve recurring issues.
- Maintain accurate and accessible records, supporting quality standards and efficient customer service.
Requirements:
- Prior experience in a technical or engineering setting is highly desirable.
- A well-organised and proactive approach, with excellent time management skills.
- Ability to track progress and completion of tasks.
- Effective communication skills, with the ability to communicate clearly with both customers and cross-functional teams.
- Proficiency in basic Microsoft packages, including Outlook.
What We Offer:
- A stable and people-focused work environment where you can grow your technical and customer service skills.
- A competitive salary of £26,000 per annum (plus dependent on experience), reflecting your value to our team.
- A 39-hour working week, Monday to Thursday (8am - 5pm) and Friday (8am - 1pm).
About You
We are looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer service. If you have a strong background in technical support and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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