Technical Support Consultant
3 weeks ago
About the Role
We are seeking an experienced Third Line Technical Support Consultant to join our growing Technical Support team. As a key member of our team, you will be responsible for providing remote technical support to our clients and internal colleagues across various product sets.
You will be the first point of contact for clients experiencing technical issues, providing timely and effective support to resolve issues efficiently. Your excellent communication skills and ability to explain complex technical concepts in a clear and concise manner will enable you to build strong relationships with our clients.
Key Responsibilities
- Provide third-line technical support via telephone, remote access, and email, ensuring timely resolution of technical issues.
- Proactively identify and escalate major incidents to the IT Support Team Manager.
- Log all calls and sub-calls directly onto the database at the point of contact and ensure all calls are kept up to date.
- Explain complex technical issues in a non-technical way and provide support to customers.
Requirements
- 5 years of experience within a Support Team environment.
- Ability to research and solve complex issues without input.
- Providing reasonable time-scales for work and communicating when they need to change.
- Comfortable working alone and within a team.
- Willingness to learn and stay up to date with technologies.
- Team skills - work well with others and able to explain complex ideas to people at any level.
- Ability to clearly document fixes for others to follow.
- General Microsoft Office skills.
- Excellent communication skills.
- Able to manage and prioritize own workloads and keep to deadlines.
- Good relationship skills to rapidly establish rapport with customers and other professionals.
- Full clean driving license.
About Us
We are Interface Recruitment UK, a leading recruitment agency specializing in IT and technical recruitment. We are committed to providing exceptional service to our clients and candidates, and we are excited to offer this opportunity to a skilled and motivated individual.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment.
- The chance to work with a talented team of professionals.
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