Technical Support Specialist

4 weeks ago


Huddersfield, Kirklees, United Kingdom Interface Recruitment UK Full time
Job Overview

We are seeking a skilled Technical Support Specialist to join our growing Technical Services Operations team. As a 3rd Line Technical Support Consultant, you will provide remote technical support to our clients and internal colleagues, diagnosing faults and providing service through to resolution.

Our team is responsible for ensuring the smooth and successful delivery of all client requests, and we are looking for someone with a strong ability to research and solve complex issues without input.

The ideal candidate will have 5 years of experience within a Support Team environment, excellent communication skills, and the ability to manage and prioritize their own workloads and keep to deadlines.

We primarily support clients through our extensive RMM solution, which supports an impressive toolkit for remote agents.

Responsibilities
  1. Provide 3rd Line technical support via telephone, remote access, and email, keeping within the procedure time limits.
  2. Understand the need to escalate to the IT Support Team Manager upon identification of a major incident.
  3. Proactively react to variations in the incoming call management to provide an effective support service.
  4. Log all calls and sub calls directly onto the database at the point of contact and ensure all calls are kept up to date.
  5. Explain complex technical issues in a non-technical way and provide support to customers.
Technical Skills
  1. Windows Desktops 7-10
  2. Windows Server
  3. SQL Server
  4. IIS
  5. Microsoft Exchange
  6. Active Directory, Group Policy, DNS, DHCP & Server Replication
  7. Office365 - Exchange Online
  8. Hyper-V
  9. Firewalls and VPN
  10. Networking - TCPIP, VLANs, Routing and Switching
  11. Web Hosting / Domains
  12. RAID
  13. NAS Storage
Desirable Skills
  1. VMWare, Citrix
  2. MCSE/MCSA/COMPTIA
  3. Office 365 - SharePoint Online & Azure AD


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