Technical Motor Claims Specialist

4 months ago


Huddersfield, United Kingdom Resolve Recruitment Services Full time

Package**:Up to £28875 per annum + overtime + excellent benefits**

Role:
**Technical Claims Specialist**, Hybrid Homeworking - Bradford

Looking to come off the tools...? How about a better work life balance with a hybrid home working role...? Would you like to work 4 days a week from home?

Resolve Recruitment are working with one of the worlds largest vehicle warranty companies. Due to progression/internal movement, our client seek a number of Technical Claims Specialist to work flexibly from home and their Bradford offices once training period has been completed.

Overview:
Dealing with claims and incoming telephone enquiries received from customers, dealerships and the end users and providing a consistently superior customer service levels at all times by meeting or exceeding our customer's expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values.

**Duties**:

- To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
- Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
- Using their technical expertise to make claims decisions.
- To deliver a consistently superior customer experience, ensuring that we have met all the customer's needs, answered all their questions and that then customer fully understands our decisions.
- To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.

Required Experience:

- Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
- Previous Experience of working in a Motor Vehicle Engineering environment (Essential).
- Evidence of working in a FCA regulated environment (Desirable but not essential).
- Able to demonstrate excellent customer service skills (Essential).
- Evidence of working in a customer focused environment (Desirable but not essential).

Hours & package:

- Great basic salary of £28,875 per annum
- Monday to Friday - between 0830 and 1730 - 37.5 hours per week
- Optional overtime (x1.5) 0900-1230 every Saturday
- Company pension scheme
- 4x annual salary life insurance benefit
- Hybrid homeworking schedule once training has been completed
- Optional benefits to buy - cycle to work scheme, holidays to buy scheme, gym flex and PMI health care

IND1

Reference ID: A66567

**Salary**: Up to £28,875.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Able to demonstrate excellent customer service skills

**Experience**:

- working in a Motor Vehicle Engineering environment: 2 years (required)

Licence/Certification:

- City & Guilds/NVQ 2 or 3 cert in Motor Vehicle Engineering (required)

Work Location: Hybrid remote in Huddersfield, West Yorkshire

Reference ID: A66567


  • Motor Claims Handler

    5 months ago


    Huddersfield, United Kingdom ZIGUP Full time

    Location: Huddersfield with hybrid working. Are you a driven individual with a passion for delivering exceptional customer service? Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities? Our Downtime Management team provide an end-to-end accident management service for our clients. They ensure that...


  • Huddersfield, Kirklees, United Kingdom Pentagon Motor Group Full time

    Role OverviewPentagon Motor Group is seeking a highly organized and detail-focused individual to join their Warranty team as a Warranty Claims Coordinator.The successful candidate will be responsible for the processing of warranty/retail invoices, liaising with the Service team, and communicating with manufacturers to resolve submission issues.Key...

  • Motor Claims Handler

    5 months ago


    Huddersfield, United Kingdom FMG Full time

    Location: Huddersfield with hybrid working. Are you a driven individual with a passion for delivering exceptional customer service? Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities? Our Downtime Management team provide an end-to-end accident management service for our clients. They ensure that...

  • Claims Specialist

    4 weeks ago


    Huddersfield, Kirklees, United Kingdom FMG Full time

    About the RoleWe are seeking a highly motivated and customer-focused Claims Handler to join our out-of-hours Claims team. As a Claims Handler, you will be responsible for providing exceptional customer service to our clients, ensuring that all customers reporting an incident receive the highest standard of service.Key ResponsibilitiesInteract with customers...

  • Claims Specialist

    4 weeks ago


    Huddersfield, Kirklees, United Kingdom FMG Full time

    About the RoleWe are seeking a highly motivated and customer-focused Claims Handler to join our out-of-hours Claims team. As a Claims Handler, you will be responsible for providing exceptional customer service to our clients, ensuring that all customers reporting an incident receive the highest standard of service.Key ResponsibilitiesInteract with customers...

  • Automotive Specialist

    2 weeks ago


    Huddersfield, Kirklees, United Kingdom Sandal Motor Group Full time

    Sandal Motor Group is seeking a skilled Automotive Specialist to join their team in the Workshop. The ideal candidate will have experience working in the retail motor industry at dealership level, with a focus on planning and communication.The successful candidate will have access to top-notch training at Sandal's bespoke Training Academy, including courses...


  • Huddersfield, United Kingdom Avant Consult Ltd Full time

    **We're looking for a dynamic, enthusiastic, motivating Team Leader to join our successful repair services department.** **Are you looking for a challenge? Do you want to be part of a growing team at a time of exciting growth and expansion?** **Are you ready to showcase your leadership skills and reap the rewards?** At **Avant Consult Ltd**, we all share...


  • Huddersfield, Kirklees, United Kingdom FMG Full time

    About the RoleWe are seeking a highly motivated and customer-focused Third Party Intervention Handler to join our dynamic team at FMG. As a key member of our team, you will be responsible for proactively contacting third party claimants and arranging claims management services on behalf of our clients.Key ResponsibilitiesProactively contact third party...


  • Huddersfield, Kirklees, United Kingdom FMG Full time

    About the RoleWe are seeking a highly motivated and customer-focused Third Party Intervention Handler to join our dynamic team at FMG. As a key member of our team, you will be responsible for proactively contacting third party claimants and arranging claims management services on behalf of our clients.Key ResponsibilitiesProactively contact third party...


  • Huddersfield, Kirklees, United Kingdom Sandal Motor Group Full time

    Sandal Motor Group is seeking a skilled Automotive Repair Specialist to join their team in the workshop. As a leading privately owned dealership, they offer top-notch facilities and training, making it an ideal place to grow a career in the retail motor industry.The ideal candidate will be a confident and experienced technician with a strong ability to plan...

  • Claims Team Leader

    5 months ago


    Huddersfield, United Kingdom FMG Full time

    **_Are you an experienced team leader looking for a new challenge?_** **_ Do you have experience in the motor insurance industry?_** **_ Do you want to join a growing organisation who will invest in your career development?_** Due to continued growth, we’re seeking ambitious and experienced team leaders, to help drive our diverse teams to success. As...


  • Huddersfield, United Kingdom Avant Consult Ltd Full time

    This is an exciting time to join Avant at our growing Repair Network Customer Centre. Our Customer Service Advisors (Accident Management Team) are responsible for converting all accident assistance related enquiries into repair opportunities and subsequently deploy to the most suitable repairer and/or mobility provider. It is also the Customer Service...

  • Claims Specialist

    4 weeks ago


    Huddersfield, Kirklees, United Kingdom FMG Full time

    About FMG:We are the UK's leading independent provider of fleet incident management and specialist vehicle recovery services.Our commitment to customer service sets us apart, making their lives easier and taking the stress out of accidents.Our Services:We provide outsourced incident management support, specialist rapid response, and recovery management to a...

  • Claims Specialist

    4 weeks ago


    Huddersfield, Kirklees, United Kingdom FMG Full time

    About FMG:We are the UK's leading independent provider of fleet incident management and specialist vehicle recovery services.Our commitment to customer service sets us apart, making their lives easier and taking the stress out of accidents.Our Services:We provide outsourced incident management support, specialist rapid response, and recovery management to a...

  • Claims Solicitor

    4 weeks ago


    Huddersfield, Kirklees, United Kingdom Sacco Mann Full time

    Exciting Opportunity for a Personal Injury SolicitorSacco Mann is a growing specialist law firm seeking an experienced Personal Injury Solicitor to join our team. As a well-established and reputable firm, we offer a fantastic working environment and a positive, supportive culture.The ideal candidate will have solid experience managing complex multi-track RTA...

  • Claims Solicitor

    4 weeks ago


    Huddersfield, Kirklees, United Kingdom Sacco Mann Full time

    Exciting Opportunity for a Personal Injury SolicitorSacco Mann is a growing specialist law firm seeking an experienced Personal Injury Solicitor to join our team. As a well-established and reputable firm, we offer a fantastic working environment and a positive, supportive culture.The ideal candidate will have solid experience managing complex multi-track RTA...


  • Huddersfield, United Kingdom FMG Full time

    **Location**:Huddersfield with hybrid working after successful completion of probation period **Duration**:Fixed term maternity cover for 12 months Are you an experienced team leader looking for a new challenge? Do you have experience in the motor insurance industry? Do you want to join a growing organisation who will invest in your career...

  • Claims Handler

    5 months ago


    Huddersfield, United Kingdom FMG Full time

    **Location**: Huddersfield with hybrid working. **Hours**: 20 hours per week. Shifts between 10:00 and 14:00. **Are you a driven individual with a passion for delivering exceptional customer service?** **Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities?** Our Downtime Management team provide an...


  • Huddersfield, United Kingdom FMG Full time

    **Salary**: Earn up to £26,788.47 as your experience with us grows. Plus, a competitive bonus scheme! **Location**: Huddersfield **Contract**: Full Time, Permanent - 37.5 hours per week **Hours**: Between 08:00-20:00, Monday to Saturday, Saturday shift (09:00-17:00) no more than once per month Are you a driven individual with a passion for delivering...

  • Claims Negotiator

    4 months ago


    Huddersfield, United Kingdom FMG Full time

    **Location**: Huddersfield (With Hybrid working) **Salary**: From £22,369.35 depending on experience & bonus scheme - up to £2600 (paid quarterly) **Contract**: Full Time, Permanent **Hours**: 37.5 hours per week (Monday to Friday 08:30 - 16:30 or 09:00 - 17:00) **Are you an individual that brings meticulous attention to detail and resilience to overcome...