Lettings and Events Coordinator

4 days ago


Falmouth, Cornwall, United Kingdom Urbanbubble Full time

About Urbanbubble

Urbanbubble is a leading property managing agent in the North West, redefining the way properties are run through community building, customer care, and innovation.

Job Summary

We are seeking a highly organized and customer-focused Resident Services Assistant to join our team. As a key member of our community, you will play a vital role in ensuring the smooth day-to-day operation of our residential site in Brighton.

Key Responsibilities

  • Manage prospect/leads from our internal management system via phone or email.
  • Conduct inspections on apartments, creating reports identifying and reporting any maintenance issues.
  • Administer all aspects of tenancies and renewals, including arranging check-out appointments with 3rd party inventory clerks.
  • Deliver Move-in Inductions for new residents.
  • Chase arrears for the first half of the month and negotiate payment plans approved by landlords with residents.
  • Update arrears reports with any amendments and updates.
  • Serve Section 8s and Section 21s when applicable.
  • Support and cover Front of House intermittently to assist with tenant inquiries and ensure lunch breaks are covered consistently.
  • Assist with the organization and planning of resident events.

Requirements

  • Previous lettings/property experience.
  • Strong customer service experience and dealing with difficult situations in a fast-paced environment.
  • Proficient in the use of Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases or booking systems (training on in-house systems will be provided).
  • ARLA qualification (desirable).

About the Role

This is an exciting opportunity to join a dynamic and growing company that truly believes its people should be at the heart of all its decisions. If you have a passion for delivering exceptional service with strong administrative and IT skills, we encourage you to apply.



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