Self-catering Supervisor

3 months ago


Falmouth, United Kingdom St Michaels Resort Full time

The award-winning St Michaels Resort is located just steps away from the stunning Gyllyngvase beach.

We are currently recruiting for a Self Catering Supervisor to coordinate the day-to-day running of The Liner holiday letting business. You will liaise with all internal departments to ensure processes are carried out to the high standards we operate at.

Responsibilities to include the below but not exclusive and in no particular order:

- Manage availability calendars and reservations
- Apartment inspections and communication with owner/designer on any damage or content replacement.
- Liaise with in house departments and maintenance companies on behalf of the owner ensuring that any issues are resolved before the next letting or apartments are taken offline.
- Ensuring all marketing and resort information is up to date and communicated effectively with owners and their guests.
- Communicate with owners regarding complaints and help resolution between guest & owner.
- You will be able to take decisions on an Owner complaint resolution.
- Collate feedback and deliver to relevant departmental managers and owners to increase guest experience.
- Working with the Revenue Manager, highlighting to owners when rate increase/reduction is necessary and providing an explanation to support this.
- Issue invoices and communicate with the finance department on any amendments.
- Help seek out and build relationships with potential new owners, selling our management service, bringing them on board and issuing a contract.
- Provide new owner inductions, welcome and benefit information where needed.
- Maintain relationships with existing owners and optimise their expectations ensuring they are kept up to date with sales performance.
- Liaise with the cleaning company to ensure apartment cleans are to the highest standard. Quality check apartments.
- Check invoices issued by the cleaning company and raise purchase orders
- Be responsible for ordering the correct linen requirements and guest amenities for the apartments.
- Demonstrate pride in the workplace, and a high level of commitment.
- Be knowledgeable of the Resorts products and to promote other areas of the Resort.
- Always adhere to the Resort rules.

PROFESSIONAL ATTRIBUTES, SKILLS & EXPERIENCE
- Hospitality or self-catering experience advantageous
- Excellent, concise, and professional telephone manner essential
- Must possess exceptional communication skills
- Experience in sales would be an advantage but not essential
- Confident to work alone, with little supervisory support
- Good computer skills
- Must have ability to meet deadline
- Immaculate personal appearance
- A confident and mature approach
- Ability to work in a pressurised environment
- Must be self-motivated, whilst understanding the importance of working as part of a team.
- A positive and outgoing personality is essential
- This position is hands-on, customer focused role and as such we require someone with drive, efficiency, and assertiveness
- High initiative and positive attitude
- Flexibility is essential as you may be required to work evenings and weekends

**Salary**: £24,273.00 per year

**Benefits**:

- Employee discount

Work Location: One location

Reference ID: SMH120623


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