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Operations Coordinator
7 months ago
**Job Title**:Operations & Services Coordinator (permanent, full-time).
**Annual Leave**: We operate a Responsible Holiday Policy where leave is not limited, provided it does not negatively impact the team. You **must** take a minimum of 28 days per annum, including bank holiday entitlement (may be required to work bank holidays but this is factored into the allowance).
**Salary**:£23,000 - £26,000 per year based on experience, plus performance-based bonus.
**Working Hours**: 40 hours split over weekdays/weekends, depending on the rota.
**Location**:Remote position. However, due to our current teams coverage, we have a preference for the Falmouth area.
**Reporting Relationships**: Reporting to - Operations & Services Manager.
**Application Process**:Please submit a CV _**and**_ short cover letter briefly outlining why you would like to join the team.
**Benefits**:
- Fast growing company with lots of opportunity for progression
- Work from home
- Flexibility offered with working hours where ever possible
- Varied role with mix of desk and ‘in the field’ work
- Vehicle expenses covered
- Performance based bonus scheme - varies from 5-15% of salary, depending on our annual average review rating (most recent bonus payout was 10%)
- Wellness budget of £100/6 months
- Responsible Holiday Policy.
**Who Are We?**
Guesthoo is an independent short term letting agency specialising in listing and managing properties through booking platforms like Airbnb. We were the first of its kind in Cornwall and Devon, which are our main operating areas. However, we now manage properties all over the South West. Our exciting portfolio has expanded rapidly to 150 properties and growing, ranging from shepherd’s huts on the edge of cliffs to country estates. We work in a fast-paced environment where we continue to grow rapidly.
The company has a heavy focus on the use of technology to efficiently scale our operations, deliver a great guest experience and maximise earnings for both us and our owners. We use some of the best software platforms in the industry including an expansive property management platform, dynamic pricing & revenue management software, digital guest guides and more.
**Working With Us**
That might all sound very serious and boring, but working for us is anything but The mix of desk and ‘in the field’ work keeps things varied and means you get to spend time travelling around Cornwall & Devon, visiting properties and seeing some beautiful sights on the way.
As a team, we like to keep active and enjoy outdoor activities such as sea swimming, surfing and dog walks. We meet up for work lunches and dinners as much as possible to maintain a social aspect whilst working remotely.
**The Role**
The main focus of the Operations & Services Coordinator is to work with our existing Operations Team to ensure smooth and efficient delivery of the company's services to our properties. This will involve managing housekeeping, property maintenance, waste collections and creating internal property documents with the support and guidance of your Operations & Services Manager, Assistant Manager and Maintenance Manager. It will also include quality control of our properties.
**Responsibilities & Duties**:
- Property Maintenance - Working with the Maintenance Manager on coordinating essential maintenance and repairs at our properties. Involves liaising with contractors to arrange both reactive and scheduled maintenance. Troubleshoot problems when they arise and solve them in an efficient and cost effective way. Aim to rectify urgent maintenance issues within 24 hours
- Housekeeping Management - Working with the Operations Assistant Manager as the primary points of contact for housekeepers. Involves communicating with housekeepers about cleanliness & maintenance issues, special guest requests and property damages
- Waste Collections - Support the Maintenance Manager in the management of collections for properties using private waste contractors
- House Bibles - Gathering content and producing House Bibles (our internal property guide document)
- Quality Control - Carrying out periodic inspections to ensure properties are in a good state of repair and housekeeping standards are maintained
- Insurance Claims - Assisting with insurance claims when contractor quotations are needed
- Contractor Management - Assisting the Maintenance Manager with sourcing new contractors for housekeeping and maintenance, and effectively managing relationships with them for the benefit of the business
- On-call duties - Assisting with emergency maintenance during our out of hours periods, when scheduled to be on-call
**Essential Skill Set**:
- You should be very comfortable with technology. Confident with both smartphones and computers, able to learn new software easily, confident with spreadsheets and word processors
- Excellent interpersonal & communication skills - you will be liaising with contractors and housekeepers regularly