Customer Experience Lead

4 days ago


Milton Keynes, Milton Keynes, United Kingdom Mixxos Full time
Job Opportunity

We are excited to offer a challenging and rewarding role as a Customer Experience Lead at Mixxos. In this position, you will be responsible for leading the membership and events team, ensuring that we deliver exceptional customer service to our clients.

You will have a minimum of 2 years' experience in a leadership role, with a proven track record of delivering results through team performance. You will also have excellent communication skills, attention to detail, and be commercially astute.

Main Responsibilities:
  • Be a role model for the team and respond to high volumes of enquiries
  • Manage and resolve escalated complaints from the team
  • Motivate and manage the team to achieve targets and goals
  • Consistent quality checking and feedback, working within a structured framework
  • Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries

The salary for this role is approximately £38,000 per annum, depending on experience. Benefits include 24 days annual leave + bank holidays, 35-hour week, hybrid working after training, professional growth and training opportunities, and a generous benefits package which includes gym discounts, pension plan, season ticket travel loans, and health and dental plans.



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