Customer Experience Lead
4 days ago
We are excited to offer a challenging and rewarding role as a Customer Experience Lead at Mixxos. In this position, you will be responsible for leading the membership and events team, ensuring that we deliver exceptional customer service to our clients.
You will have a minimum of 2 years' experience in a leadership role, with a proven track record of delivering results through team performance. You will also have excellent communication skills, attention to detail, and be commercially astute.
Main Responsibilities:- Be a role model for the team and respond to high volumes of enquiries
- Manage and resolve escalated complaints from the team
- Motivate and manage the team to achieve targets and goals
- Consistent quality checking and feedback, working within a structured framework
- Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries
The salary for this role is approximately £38,000 per annum, depending on experience. Benefits include 24 days annual leave + bank holidays, 35-hour week, hybrid working after training, professional growth and training opportunities, and a generous benefits package which includes gym discounts, pension plan, season ticket travel loans, and health and dental plans.
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Customer Experience Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Badminton England Full timeAre you passionate about delivering exceptional customer experiences? Do you have a knack for leading teams and driving operational excellence? As Duty Manager at Badminton England's National Badminton Centre, you will be responsible for creating a warm welcoming environment for all visitors.You will oversee daily operations, manage staff on shift, and...
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Customer Experience Manager Lead
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Allround Full timeJob DescriptionWe are seeking a highly motivated Customer Experience Manager Lead to join our team. In this role, you will be responsible for leading and empowering the customer service team to deliver outstanding customer experiences.You will deal with complex customer complaints or issues, ensuring timely and accurate replies. Additionally, you will work...
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Digital Customer Experience Lead
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Mixxos Group Full timeJob Opportunity: Digital Customer Experience LeadWe are seeking a highly skilled Digital Customer Experience Lead to join our team at Mixxos Group.Salary: £36,500 per annum (12-month fixed term contract)Location: Milton KeynesThis is a fantastic opportunity for a proactive team leader with expertise in delivering high-quality customer experiences by...
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Customer Experience Director
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CV Technical Full timeCV Technical is looking for a Customer Experience Director to lead their service management team in Milton Keynes. This is an exciting opportunity to shape the future of our company and make a real impact on our customers' lives. The estimated salary for this position is £65,000 - £80,000 per annum, plus benefits and a company car.In this role, you will be...
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Customer Experience Lead
1 month ago
Milton Keynes, Milton Keynes, United Kingdom The Venues Collection Full timeAbout The Venues CollectionPart of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting...
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Customer Experience Leader
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The Works Full timeAbout The WorksAt The Works, we're dedicated to inspiring reading, learning, creativity, and play. Our mission is to make lives more fulfilled.A Rewarding RoleWe're looking for a highly motivated Customer Experience Leader to join our team. As a key member of our retail management team, you'll be responsible for delivering exceptional customer experiences...
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Head of Customer Experience
7 days ago
Milton Keynes, Milton Keynes, United Kingdom New Era Cap Full timeNew Era Cap is a dynamic company that values its employees and provides opportunities for growth and development.We are seeking an experienced professional to join our team as Head of Customer Experience.The successful candidate will be responsible for managing and supporting our customer service team based in Milton Keynes and working closely with country...
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Customer Experience Manager
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeAre you passionate about enhancing customer experiences and driving meaningful change? Join Air IT as a Customer Journey Manager, where you'll play a key role in improving our end-to-end customer journey.Key Responsibilities:Customer Feedback: Send timely automated/manual surveys and gather feedback from budget holders and ad-hoc sources.Data Analysis &...
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Customer Experience Leader
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CV-Library Full timeWe are looking for a skilled Customer Experience Leader to join our team at a renowned retail brand with over 60 UK stores.This challenging position involves overseeing daily restaurant operations, managing a team, and ensuring seamless communication with central support teams.To excel in this role, you must possess a passion for hospitality, proven...
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Customer Experience Coordinator
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Perrys Motor Sales Ltd Full timeJob Title: Customer Experience CoordinatorAbout the Company: Perrys Motor Sales Ltd is a leading provider of vehicle sales and servicing solutions.About the Role:We are seeking a skilled Customer Experience Coordinator to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer experiences and...
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Customer Experience Director
5 days ago
Milton Keynes, Milton Keynes, United Kingdom Hollywood Bowl Full timeJob Title: Customer Experience DirectorAbout Us:Hollywood Bowl Group is a leading provider of experiential family entertainment, operating 74 centres across the UK and 13 centres in Canada. We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities.Your Key Responsibilities:Develop and implement...
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Customer Experience Director
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Greater Anglia Full timeAbout the RoleWe are seeking a highly motivated Customer Experience Executive to join our team at Greater Anglia. The successful candidate will be responsible for ensuring excellent customer service and high standards of health & safety are achieved.Key ResponsibilitiesDeliver high quality standards in station operations - including cleanliness.Implement...
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Customer Experience Director
6 days ago
Milton Keynes, Milton Keynes, United Kingdom M&S Full timeRetail Business LeadershipWe are seeking a seasoned retail professional to drive business growth, improve customer satisfaction, and develop high-performing teams as our Retail Business Development Lead.Your responsibilities will include:Implementing our retail plan and delivering KPI measures to drive business growth.Recruiting and developing top talent to...
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Customer Experience Coordinator
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom OneRetail Full timeRole OverviewAs a Customer Experience Coordinator at OneRetail, you'll play a vital role in ensuring every customer interaction is positive and memorable.You'll work closely with our team to maintain high-quality food displays, represent our brand, and adhere to Health & Safety regulations. If you're a team player with excellent communication skills and a...
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Customer Experience Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Royal Kaak UK Careers Full timeAbout Royal Kaak UK Careers">We are a leading supplier of Industrial Bakery Equipment, supported by a highly motivated team. Our team collaborates closely with customers across the UK and Irish bread markets, providing spare parts and engineering solutions tailored to their needs.Job Overview">This is an office-based role, fully based in Milton Keynes. You...
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Customer Experience Specialist
2 days ago
Milton Keynes, Milton Keynes, United Kingdom Roman Health Pharmacy LLC Full timeXero is a leading provider of cloud accounting and bookkeeping solutions. We are seeking an experienced Customer Experience Specialist to join our team in Roman Health Pharmacy LLC.Job SummaryWe are looking for a skilled and customer-focused professional to provide exceptional support and guidance to small business owners, bookkeepers, and accountants. The...
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Senior Customer Experience Manager
3 days ago
Milton Keynes, Milton Keynes, United Kingdom Air IT Full timeAbout the RoleWe are seeking a Senior Customer Experience Manager to lead our customer experience team and drive meaningful change. As a key member of our organization, you will be responsible for enhancing customer experiences and shaping strategies to achieve business objectives.
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Customer Experience Representative
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom FOOT LOCKER Full timeOverview:In this exciting role as Customer Experience Representative, you will play a key part in delivering exceptional customer service and creating memorable experiences for our customers. With your passion for athletic sneakers and apparel, you will stay up-to-date on the latest styles and trends, enabling you to engage customers naturally and adapt to...
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Customer Experience Associate
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Abound Full timeWe're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you'll be responsible for supporting customers throughout their journey from loan application to repayment plan arrangement.You'll work closely with our team to deliver exceptional customer service, ensuring that customers...
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Customer Experience Associate
2 days ago
Milton Keynes, Milton Keynes, United Kingdom Xero Full timeXero is committed to delivering exceptional customer experiences that drive business growth and success. As a Customer Experience Associate, you will play a vital role in achieving this goal.">Job Overview:We are seeking an experienced Customer Experience Associate to join our team. In this role, you will be responsible for providing timely and accurate...