Customer Experience Manager
2 days ago
Are you passionate about enhancing customer experiences and driving meaningful change? Join Air IT as a Customer Journey Manager, where you'll play a key role in improving our end-to-end customer journey.
Key Responsibilities:- Customer Feedback: Send timely automated/manual surveys and gather feedback from budget holders and ad-hoc sources.
- Data Analysis & Insights: Bring customer feedback to decision-makers, recognize excellence, and resolve issues.
- Metrics Management: Own and report on CSAT and NPS metrics, ensuring accuracy and reliability.
- Customer Insight: Implement innovative ways to gather and centralize customer insights.
- 360-Degree View: Integrate all customer touchpoints into a single, cohesive view.
- Reporting: Combine customer feedback, operational metrics, and other data into actionable reports for leadership.
- Continual Improvement: Drive systemic issue resolution through a double-loop improvement system.
- Complaint Management: Lead teams to fully resolve customer complaints and independently investigate when necessary.
We estimate the salary for this position to be around £60,000 - £80,000 per annum, depending on experience and qualifications.
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Customer Experience Manager Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Allround Full timeJob DescriptionWe are seeking a highly motivated Customer Experience Manager Lead to join our team. In this role, you will be responsible for leading and empowering the customer service team to deliver outstanding customer experiences.You will deal with complex customer complaints or issues, ensuring timely and accurate replies. Additionally, you will work...
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Senior Customer Experience Manager
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time**Head of Customer Support Position Summary**We are seeking a highly experienced and skilled Senior Customer Experience Manager to join our team at Gatehouse Bank plc. This is an exceptional opportunity for a seasoned professional to take on a leadership role in managing Customer Support and Collections & Recoveries.The successful candidate will be...
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Customer Experience Leader
2 days ago
Milton Keynes, Milton Keynes, United Kingdom CV-Library Full timeWe are looking for a skilled Customer Experience Leader to join our team at a renowned retail brand with over 60 UK stores.This challenging position involves overseeing daily restaurant operations, managing a team, and ensuring seamless communication with central support teams.To excel in this role, you must possess a passion for hospitality, proven...
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Customer Experience Representative
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Shell Full timeAbout ShellAt Shell, our aim is to meet the world's growing demand for energy in a responsible way. We are looking for talented individuals to join our team as a Customer Experience Account Manager.Key ResponsibilitiesManage customer relationships to drive business growth and customer satisfactionCollaborate with internal stakeholders to develop and...
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Customer Experience Leader
6 days ago
Milton Keynes, Milton Keynes, United Kingdom The Works Full timeAbout The WorksAt The Works, we're dedicated to inspiring reading, learning, creativity, and play. Our mission is to make lives more fulfilled.A Rewarding RoleWe're looking for a highly motivated Customer Experience Leader to join our team. As a key member of our retail management team, you'll be responsible for delivering exceptional customer experiences...
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Customer Experience Associate
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Abound Full timeWe're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you'll be responsible for supporting customers throughout their journey from loan application to repayment plan arrangement.You'll work closely with our team to deliver exceptional customer service, ensuring that customers...
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Customer Experience Director
3 days ago
Milton Keynes, Milton Keynes, United Kingdom CV Technical Full timeCV Technical is looking for a Customer Experience Director to lead their service management team in Milton Keynes. This is an exciting opportunity to shape the future of our company and make a real impact on our customers' lives. The estimated salary for this position is £65,000 - £80,000 per annum, plus benefits and a company car.In this role, you will be...
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Customer Experience Representative
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Steer Automotive Group Full timeCustomer Experience AdvisorWe are seeking a proactive and organised individual to join our team at Steer Automotive Group in Milton Keynes. As a Customer Experience Advisor, you will be essential in managing our customer experience journey and ensure smooth operations front of house, supporting customers face to face, over the phone and by email.Key...
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Customer Experience Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob Title: Collections and Recoveries AdvisorAbout the Role:We are seeking a highly skilled and experienced Collections and Recoveries Advisor to join our team at Gatehouse Bank plc. The successful candidate will be responsible for handling customer interactions, resolving queries, and providing excellent customer service in a regulated environment.Key...
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Customer Experience Director
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full timeJob TitleCustomer Experience DirectorAbout the RoleWe are seeking a Customer Experience Director to join our team at The Curve Group. As a key member of our leadership team, you will be responsible for driving customer-centricity across our Customer Services and Collections teams.About UsThe Curve Group is one of the fastest-growing banks in the UK, founded...
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Customer Experience Director
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Greater Anglia Full timeAbout the RoleWe are seeking a highly motivated Customer Experience Executive to join our team at Greater Anglia. The successful candidate will be responsible for ensuring excellent customer service and high standards of health & safety are achieved.Key ResponsibilitiesDeliver high quality standards in station operations - including cleanliness.Implement...
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Customer Experience Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The Estée Lauder Companies Inc. Full timeKey ResponsibilitiesDeliver outstanding customer service: Building rapport and providing personalized recommendations to customers.Contribute to daily and weekly targets: Supporting the management team to meet sales and visual merchandising goals.Support colleagues: Working collaboratively with the team to create a memorable customer experience.
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Customer Experience Specialist
2 days ago
Milton Keynes, Milton Keynes, United Kingdom Daimler Trucks North America LLC Full timeWe are seeking a talented Customer Experience Specialist to join our team at Daimler Trucks North America LLC.This is an industrial placement opportunity for students who have a degree in Business Management, Marketing, or Project Management related subjects.You will work in a fast-paced environment delivering projects on topics such as the Customer Journey,...
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Customer Experience Associate
2 months ago
Milton Keynes, Milton Keynes, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Experience Associate to provide exceptional support to our clients at beBee Professionals in Milton Keynes, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product and service information to customers.Resolving customer issues efficiently and escalating when...
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Customer Experience Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Euro-projects Recruitment Ltd Full timeThis role requires a commercially aware individual with a passion for delivering outstanding customer experiences. As a Commercial Coordinator Assistant, you will work closely with the Sales Manager to drive business growth through effective relationships with existing and new clients.Your primary responsibility will be to support the Sales Manager in...
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Customer Experience Lead
2 days ago
Milton Keynes, Milton Keynes, United Kingdom Badminton England Full timeAre you passionate about delivering exceptional customer experiences? Do you have a knack for leading teams and driving operational excellence? As Duty Manager at Badminton England's National Badminton Centre, you will be responsible for creating a warm welcoming environment for all visitors.You will oversee daily operations, manage staff on shift, and...
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Customer Experience Coordinator
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Mechanics For Us Ltd Full timeLCV Service Advisor Position in Milton KeynesWe are looking for a highly skilled Service Advisor with a background in light commercial vehicles to join our dealership group in Milton Keynes. As a Service Advisor, you will be responsible for delivering exceptional customer service and support, working closely with our service team to manage the customer...
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Customer Experience Ambassador
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Dobbies Garden Centres Ltd Full timeAbout Us: At Dobbies Garden Centres Ltd, we're a UK-based garden centre retailer with a rich history dating back to 1865. We have numerous stores across the nation, offering a wide range of products and services for every season and style of garden.We're passionate about providing exceptional customer experiences, which is why we're looking for a skilled...
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Customer Experience Ambassador
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Bubble CiTea Full timeBubble CiTea is committed to providing exceptional customer experiences and delivering high-quality products. We are seeking a skilled Part-Time Beverage Specialist to join our team and contribute to our mission.Job DescriptionThe ideal candidate will possess excellent communication skills, a passion for delivering exceptional customer service, and the...
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Customer Experience Coordinator
2 days ago
Milton Keynes, Milton Keynes, United Kingdom CV-Library Full timeFront of House Team MemberWe are seeking a skilled and enthusiastic individual to join our Front of House team in a full-time or part-time capacity.Deliver exceptional customer service by greeting customers warmly and responding to their needs.Co-ordinate event logistics, ensuring seamless execution of driver sign-ins and uniform distribution.Identify...