Customer Experience Leader

13 hours ago


Milton Keynes, Milton Keynes, United Kingdom The Works Full time
About The Works

At The Works, we're dedicated to inspiring reading, learning, creativity, and play. Our mission is to make lives more fulfilled.

A Rewarding Role

We're looking for a highly motivated Customer Experience Leader to join our team. As a key member of our retail management team, you'll be responsible for delivering exceptional customer experiences across our stores.

Key Responsibilities
  • Lead by example, demonstrating our company values of being Crafty, Caring, and Cando in all aspects of your work.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance employee engagement.
  • Collaborate with the Store Manager to achieve commercial targets, manage stock levels, and maintain store standards.
  • Mentor and coach team members to help them reach their full potential and provide ongoing support and development opportunities.
The Ideal Candidate
  • You have excellent leadership skills, with experience in managing teams and driving business results.
  • You're passionate about delivering exceptional customer experiences and are committed to creating a positive and inclusive store environment.
  • You possess strong communication and interpersonal skills, with the ability to build relationships with colleagues, customers, and stakeholders.
What We Offer
  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • A range of benefits, including 25% colleague discount, MyWorks access, holiday entitlement, and pension scheme.
  • Ongoing training and development opportunities to help you grow and progress in your career.

We're proud to be an inclusive employer, committed to diversity and equal opportunities. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you



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