Customer Experience Ambassador

5 days ago


Milton Keynes, Milton Keynes, United Kingdom WED2B Full time
Become a part of our team at WED2B, the market leader in designing and selling high-quality bridalwear. As a Customer Care Advisor, you will be pivotal in setting the tone for providing exceptional service to our brides as their first point of contact.

We pride ourselves on delivering a market-leading standard of service to our customers. This role involves answering phone calls, emails, live chats, and giving social responses to our brides, ensuring all queries are responded to within specified timescales.

To excel in this position, you will have an in-depth understanding of our customer's in-store or online journey to provide personal and detailed responses. You will also be required to access multiple social media accounts simultaneously and use internal databases to retrieve product or store information to accurately advise customers.

This role requires great communication skills, both written and spoken, and a good understanding of social media including Facebook, Instagram, TikTok, Pinterest, and Twitter. If you have a desire to provide an exceptional service to every inquiry, we encourage you to apply.

We offer training and ongoing support to make you successful in this role, flexibility of working hours, and an opportunity to be part of a great team. The salary for this position is £11.44 per hour, with 32 hours of work per week, availability required over weekends and weekdays.



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