Customer Service Ambassador

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Informa PLC Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our department, you will be responsible for providing exceptional customer service to our internal and external customers.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and issues via phone, email, live chat, and in-person interactions.
  • Process orders, invoices, quotes, returns, and claims with precision and attention to detail.
  • Resolve product or service problems by clarifying customer issues, determining root causes, and selecting the best solutions.
  • Review customer self-help portals and suggest new content or amendments to the relevant team.
  • Liaise with other departments as needed to manage day-to-day business processes.
  • Suggest amendments to Standard Operating Procedures (SOP).
  • Maintain knowledge of department policies, processes, procedures, and systems used.
  • Provide support to team members and actively participate in meetings.
  • Suggest improvement ideas and assist with their implementation.
  • Utilize Salesforce to manage customer contacts and workflow in line with SOP.

Requirements:

  • Experience with Microsoft Office and ability to acquire technical and system knowledge.
  • Previous customer service experience.
  • Experience working to KPIs/SLAs.
  • Good standard of education, including English and Maths.
  • Experience with CRM systems is ideal.

We offer a range of benefits, including an excellent work-life balance, flexible working culture, and opportunities for professional development.

At Informa PLC, we value diversity and inclusion. We are committed to creating a workplace that is inclusive and respectful of all employees. If you require any accommodations or have any questions, please do not hesitate to contact us.



  • Milton Keynes, Milton Keynes, United Kingdom TTEC Full time

    About the RoleWe're seeking a skilled Customer Service Ambassador to join our team in Milton Keynes, UK. As a key member of our Volkswagen Group partnership, you'll play a vital role in delivering exceptional customer experiences.Key ResponsibilitiesProvide top-notch customer support via phone, email, or chat.Collaborate with colleagues to resolve customer...


  • Milton Keynes, Milton Keynes, United Kingdom L'Oréal Full time

    Customer Experience Ambassador At L'Oréal, we're looking for a passionate and charismatic individual to join our team as a Customer Experience Ambassador. As a Brand Ambassador across our prestigious portfolio of brands, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients. Key...


  • Milton Keynes, Milton Keynes, United Kingdom L'Oréal Full time

    About the RoleWe are seeking a highly motivated and passionate individual to join our team as a Customer Experience Ambassador. As a key representative of our brand, you will be responsible for delivering exceptional customer service and creating memorable experiences for our clients.Key ResponsibilitiesHost customers across our beauty play zones, providing...


  • Milton Keynes, Milton Keynes, United Kingdom L'Oréal Full time

    Role OverviewAs a Customer Service Ambassador for L'Oréal Luxe Brands, you will be the face of our prestigious portfolio of brands, including Lancôme, Yves Saint Laurent, Giorgio Armani, and Luxury Designer Fragrances.Responsibilities include hosting customers across our beauty play zones, providing tailored recommendations and education on products, and...


  • Milton Keynes, Milton Keynes, United Kingdom Taylor and Francis Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Taylor & Francis. As a key member of our department, you will be responsible for providing exceptional customer service to our internal and external customers.Key Responsibilities:Customer Service: Respond to customer inquiries via phone, email,...


  • Milton Keynes, Milton Keynes, United Kingdom Informa PLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our department, you will be responsible for providing exceptional customer service to our internal and external customers.Key Responsibilities:Respond to customer inquiries in a timely and professional manner, resolving issues and concerns to the...


  • Milton Keynes, Milton Keynes, United Kingdom Informa PLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our department, you will be responsible for providing exceptional customer service to our internal and external customers.Main Responsibilities:Respond to customer inquiries via phone, email, live chat, and in-person, resolving issues in a timely...


  • Milton Keynes, Milton Keynes, United Kingdom Charles Tyrwhitt Full time

    We are seeking a skilled German Language Customer Experience Ambassador to join our team in Milton Keynes. As a customer-centric professional, you will be responsible for delivering exceptional customer experiences through various communication channels, including webchat, emails, and calls.At Charles Tyrwhitt, our purpose is to make it easy for men to dress...


  • Milton Keynes, Milton Keynes, United Kingdom The Venues Collection Full time

    Hospitality Assistant - Milton Keynes We're seeking a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for The Venues Collection on a permanent casual basis, contracted to 0 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride...


  • Milton Keynes, Milton Keynes, United Kingdom The Venues Collection Full time

    Hospitality Assistant RoleWe're seeking a Hospitality Assistant to deliver exceptional customer service for The Venues Collection. As a key member of our team, you'll contribute to a passionate and friendly environment, working in a fast-paced setting. In return, you'll have the chance to progress with a company that invests in its people, celebrates...


  • Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and dedicated Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to all guests, ensuring their...


  • Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and dedicated Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to all guests, ensuring their...

  • Fragrance Ambassador

    2 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Coty Full time

    Brand Ambassador - Fragrance (Multi-Brand)Location: John Lewis, Milton KeynesJob Type: Part-time, 3 days a week (22.5 hours over the week including weekend work)Coty is the global leader in fragrance and number three in color cosmetics. Our products are sold in over 150 countries around the world. We are committed to a range of social causes and strive to...

  • Brand Ambassador

    1 month ago


    Milton Keynes, Milton Keynes, United Kingdom The Opportunity Hub UK Full time

    Job Title: Graduate Brand AmbassadorWe are seeking a highly motivated and ambitious Graduate Brand Ambassador to join our team at The Opportunity Hub UK. As a Graduate Brand Ambassador, you will play a crucial role in driving our brand's visibility and achieving substantial sales targets through innovative advertising solutions at live events.Key...

  • Brand Ambassador

    1 month ago


    Milton Keynes, Milton Keynes, United Kingdom The Opportunity Hub UK Full time

    Job Title: Graduate Brand AmbassadorWe are seeking a highly motivated and ambitious Graduate Brand Ambassador to join our team at The Opportunity Hub UK. As a Graduate Brand Ambassador, you will play a crucial role in driving our brand's visibility and achieving substantial sales targets through innovative advertising solutions at live events.Key...


  • Milton Keynes, Milton Keynes, United Kingdom McCurrach Full time

    Job Title: Intel Brand AmbassadorLocation: Milton KeynesWorking Days: Saturday & Sunday, 10am-6pmCompensation: £100 per day with the potential of a £10 daily bonusContract Duration: Fixed term contract from the 9th November until the end of December 2024 with potential to lead to longer term workJob Description:We are seeking a highly motivated and...


  • Milton Keynes, Milton Keynes, United Kingdom McCurrach Full time

    Job Title: Intel Brand AmbassadorLocation: Milton KeynesWorking Days: Saturday & Sunday, 10am-6pmCompensation: £100 per day with the potential of a £10 daily bonusContract Duration: Fixed term contract from the 9th November until the end of December 2024 with potential to lead to longer term workJob Description:We are seeking a highly motivated and...


  • Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityWe are seeking a highly skilled and dedicated Guest Service Ambassador to join our team at Rapport Guest Services. As a key member of our team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring that every interaction is memorable and exceeds expectations.Provide warm and welcoming...


  • Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityWe are seeking a highly skilled and dedicated Guest Service Ambassador to join our team at Rapport Guest Services. As a key member of our team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring that every interaction is memorable and exceeds expectations.Provide warm and welcoming...


  • Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional service to our guests and internal clients, ensuring a memorable experience for all.Key ResponsibilitiesProvide warm and welcoming service to all...