Customer Service Ambassador

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Taylor and Francis Full time
Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Taylor & Francis. As a key member of our department, you will be responsible for providing exceptional customer service to our internal and external customers.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries via phone, email, live chat, and in-person, resolving issues in a timely and professional manner.
  • Order Processing: Process orders, invoices, quotes, returns, and claims, ensuring accuracy and attention to detail.
  • Problem Resolution: Resolve product or service problems by clarifying customer issues, determining root causes, and selecting the best solutions.
  • Knowledge Sharing: Review customer self-help portals and suggest new content or amendments to the relevant team.
  • Team Support: Provide support to team members, including training and guidance as needed.
  • Process Improvement: Suggest amendments to Standard Operating Procedures (SOP) and participate in process improvement initiatives.
  • Knowledge Management: Maintain knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.

Requirements:

  • Experience: Previous customer service experience, preferably in a similar industry.
  • Skills: Excellent communication and problem-solving skills, proficiency in Microsoft Office, and experience with CRM systems.
  • Education: Good standard of education, including English and Maths.

What We Offer:

  • Work-Life Balance: An excellent work-life balance with a flexible working culture.
  • Benefits: 25 days annual leave, 3 additional discretionary days for Christmas, 4 paid volunteering days, employee assistance program, share match, pension scheme, life assurance, and medical care.

About Us:

Taylor & Francis is a leading publisher of academic and professional books and journals. We are committed to providing exceptional customer service and supporting our employees in their careers.

How to Apply:

If you are a motivated and customer-focused individual, please submit your application, including your resume and a cover letter, to our careers site.



  • Milton Keynes, Milton Keynes, United Kingdom TTEC Full time

    About the RoleWe're seeking a skilled Customer Service Ambassador to join our team in Milton Keynes, UK. As a key member of our Volkswagen Group partnership, you'll play a vital role in delivering exceptional customer experiences.Key ResponsibilitiesProvide top-notch customer support via phone, email, or chat.Collaborate with colleagues to resolve customer...


  • Milton Keynes, Milton Keynes, United Kingdom Mears Full time

    About the Role:We are seeking a Customer Liaison Officer to provide exceptional customer support and service. This role involves working closely with the contract operational team to deliver proactive communication and support throughout the works life cycle.Responsibilities:Provide a front-line professional service to all customers, proactively delivering a...


  • Milton Keynes, Milton Keynes, United Kingdom Next Full time

    About the Role: We are seeking a highly motivated and organized Customer Service Ambassador to join our fast-paced store team. As a key member of our team, your primary responsibility will be to efficiently process stock to ensure it is available to customers as quickly as possible.The successful candidate will have excellent customer service skills and be...


  • Milton Keynes, Milton Keynes, United Kingdom Membership Bespoke Full time

    We are seeking a Customer Service Ambassador to join our team at Membership Bespoke, a specialist recruitment organisation in the UK that offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.The successful candidate will be responsible for taking ownership of the member life cycle, including...


  • Milton Keynes, Milton Keynes, United Kingdom L'Oréal Full time

    Customer Experience Ambassador At L'Oréal, we're looking for a passionate and charismatic individual to join our team as a Customer Experience Ambassador. As a Brand Ambassador across our prestigious portfolio of brands, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients. Key...


  • Milton Keynes, Milton Keynes, United Kingdom Asda Stores Ltd Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador.The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong passion for delivering exceptional customer experiences.As a Customer Experience Ambassador, you will...


  • Milton Keynes, Milton Keynes, United Kingdom L'Oréal Full time

    Role SummaryWe are seeking a skilled and passionate Customer Experience Ambassador to join our L'Oréal Luxe team.About the RoleThis is an exciting opportunity to become a Brand Host and Beauty Expert, responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesHost customers across our...


  • Milton Keynes, Milton Keynes, United Kingdom L'Oréal Full time

    Role OverviewAs a Customer Service Ambassador for L'Oréal Luxe Brands, you will be the face of our prestigious portfolio of brands, including Lancôme, Yves Saint Laurent, Giorgio Armani, and Luxury Designer Fragrances.Responsibilities include hosting customers across our beauty play zones, providing tailored recommendations and education on products, and...


  • Milton Keynes, Milton Keynes, United Kingdom Asda Stores Ltd Full time

    Job TitleService ColleagueAbout the RoleWe are seeking a skilled and enthusiastic individual to join our team as a Service Colleague. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores. Your primary focus will be on delivering excellent customer service, working collaboratively with your colleagues...


  • Milton Keynes, Milton Keynes, United Kingdom Informa PLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our department, you will be responsible for providing exceptional customer service to our internal and external customers.Key Responsibilities:Provide timely and effective resolution to customer inquiries and issues via phone, email, live chat, and...


  • Milton Keynes, Milton Keynes, United Kingdom Informa PLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our department, you will be responsible for providing exceptional customer service to our internal and external customers.Key Responsibilities:Respond to customer inquiries in a timely and professional manner, resolving issues and concerns to the...


  • Milton Keynes, Milton Keynes, United Kingdom Informa PLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our department, you will be responsible for providing exceptional customer service to our internal and external customers.Main Responsibilities:Respond to customer inquiries via phone, email, live chat, and in-person, resolving issues in a timely...


  • Milton Keynes, Milton Keynes, United Kingdom Charles Tyrwhitt Full time

    We are seeking a skilled German Language Customer Experience Ambassador to join our team in Milton Keynes. As a customer-centric professional, you will be responsible for delivering exceptional customer experiences through various communication channels, including webchat, emails, and calls.At Charles Tyrwhitt, our purpose is to make it easy for men to dress...


  • Milton Keynes, Milton Keynes, United Kingdom Next Full time

    About the Role:As a Sales Team Member at Next, you will be working in a fast-paced store environment where your top priority is to deliver outstanding service and stock operations to our customers.We are looking for someone who is passionate about delivering exceptional customer experiences and is committed to supporting all company policies and...


  • Milton Keynes, Milton Keynes, United Kingdom The Venues Collection Full time

    Hospitality Assistant RoleWe're seeking a Hospitality Assistant to deliver exceptional customer service for The Venues Collection. As a key member of our team, you'll contribute to a passionate and friendly environment, working in a fast-paced setting. In return, you'll have the chance to progress with a company that invests in its people, celebrates...


  • Milton Keynes, Milton Keynes, United Kingdom TTEC Full time

    At TTEC, we're passionate about delivering exceptional customer experiences that bring smiles to our customers' faces. As an Automotive Brand Ambassador and Customer Experience Specialist in Milton Keynes, you'll be part of a dynamic team that's dedicated to making a positive impact on the lives of our customers.What You'll DoProvide exceptional customer...


  • Milton Keynes, Milton Keynes, United Kingdom Coty Full time

    About the Company:Coty is a global leader in fragrance and beauty products, with a rich history of innovation and excellence. Our iconic portfolio includes some of the world's most recognized fragrance brands, and we are proud to be a market leader in the beauty industry.We are seeking an experienced Ambassador of Luxury Brands to join our team in Milton...


  • Milton Keynes, Milton Keynes, United Kingdom Too Faced Full time

    We are seeking an enthusiastic and passionate individual to join our team as a Festive Brand Ambassador during our peak trading period.As a key member of our store team, you will be responsible for delivering exceptional customer experiences, building rapport and exceeding expectations. You will contribute to daily and weekly store targets during our peak...


  • Milton Keynes, Milton Keynes, United Kingdom McCurrach Full time

    Job OverviewIntel Brand AmbassadorLocation - Milton KeynesWorking Days - Saturday & Sunday, 10am-6pmCompensation - £100 per day with potential for a £10 daily bonusContract Duration - Fixed term contract from November 9th to December 31st, 2024, with potential for longer-term workWe are seeking a highly motivated and enthusiastic individual to join our...

  • KIKO Ambassador

    1 day ago


    Milton Keynes, Milton Keynes, United Kingdom KIKO MILANO Full time

    KIKO MILANO is seeking a highly skilled and motivated KIKO Ambassador to lead our store teams. As the Store Manager, you will be responsible for driving customer experience, sales, and business results in our stores.About the Role:The ideal candidate will have excellent leadership, customer service, and sales skills, with a minimum of 4 years of retail...