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Multiskilled Guest Service Ambassador

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

Role Overview

We are seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional service to our guests and internal clients, ensuring a memorable experience for all.

Key Responsibilities

  • Provide warm and welcoming service to all guests and visitors, consistently exceeding expectations.
  • Take ownership of the ground floor welcome area, identifying opportunities to enhance the guest experience and implementing improvements.
  • Develop a thorough understanding of our booking systems and technology, using this knowledge to support the guest journey.
  • Be proactive in seeking opportunities to improve efficiencies and enhance the overall business environment.
  • Escort guests to meeting rooms and desired locations, ensuring a seamless experience.
  • Proactively deal with enquiries and requests in a timely and professional manner.

The Ideal Candidate

We are looking for a team player with a can-do attitude, who is passionate about delivering great service and takes responsibility for their contribution to the team. If you are flexible, adaptable, and always looking for innovative ways to improve efficiencies and enhance guest services, we want to hear from you.