Multiskilled Guest Service Ambassador
3 weeks ago
Role Responsibilities
- To deliver outstanding service to internal clients and guests, upholding the highest standards in all duties.
- Warmly welcome all guests and visitors with a smile, setting the tone for a memorable experience.
- Take ownership of the ground floor welcome area, consistently seeking ways to enhance the guest experience.
- Be flexible and adaptable in approach, embracing new challenges and opportunities.
- Develop a comprehensive understanding of relevant booking systems and technology to support the guest journey.
- Be proactive and 'hands-on' in approach, actively seeking opportunities to improve efficiencies and enhance the business environment.
- Welcome and escort guests to meeting rooms or desired locations, providing a seamless experience.
- Continuously seek opportunities to develop and innovate services, ensuring a high level of guest satisfaction.
- Respond to enquiries and requests in a timely and professional manner, providing excellent customer service.
The Ideal Candidate
- I am a motivated team player with integrity and a positive attitude.
- I am passionate about delivering exceptional service and take responsibility for my contribution to the team.
- I am a creative problem solver, always looking for innovative ways to improve efficiencies and enhance guest services, while demonstrating flexibility and adaptability.
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