Multiskilled Guest Service Ambassador

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

Role Responsibilities

  • To deliver outstanding service to internal clients and guests, upholding the highest standards in all duties.
  • Warmly welcome all guests and visitors with a smile, setting the tone for a memorable experience.
  • Take ownership of the ground floor welcome area, consistently seeking ways to enhance the guest experience.
  • Be flexible and adaptable in approach, embracing new challenges and opportunities.
  • Develop a comprehensive understanding of relevant booking systems and technology to support the guest journey.
  • Be proactive and 'hands-on' in approach, actively seeking opportunities to improve efficiencies and enhance the business environment.
  • Welcome and escort guests to meeting rooms or desired locations, providing a seamless experience.
  • Continuously seek opportunities to develop and innovate services, ensuring a high level of guest satisfaction.
  • Respond to enquiries and requests in a timely and professional manner, providing excellent customer service.

The Ideal Candidate

  • I am a motivated team player with integrity and a positive attitude.
  • I am passionate about delivering exceptional service and take responsibility for my contribution to the team.
  • I am a creative problem solver, always looking for innovative ways to improve efficiencies and enhance guest services, while demonstrating flexibility and adaptability.


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