Guest Service Team Lead

1 week ago

Milton Keynes, Milton Keynes, United Kingdom Rapport Guest Services Full time

Role Responsibility

  • The Guest Service Team Lead is primarily responsible for leading and managing the Guest Service Team in accordance with and to the standards required by Rapport to provide exceptional quality of service.
  • Responsible for the overall efficient and effective management of the building to deliver great customer experiences.
  • Maintain a strong awareness of business activity and communicate all updates to team members.
  • Suggest improvements and innovations to enhance the customer experience.
  • Ensure awareness of business activity and take ownership of any issues.
  • To have a full understanding of the relevant booking systems and technology used on site to support the customer journey.

The Ideal Candidate

  • I am a motivated individual with integrity and a proactive attitude.
  • I am passionate about delivering excellent customer service and take responsibility for my contribution to the team.
  • I like to think creatively and always look for innovative ways to improve efficiencies and enhance customer experiences.
  • I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the team.
  • I have proven people management skills, relevant experience of customer service delivery, results-oriented, and proven experience in managing successful teams.

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