Digital Customer Experience Lead
1 month ago
We are seeking a highly skilled Digital Customer Experience Lead to join our team at Mixxos Group.
Salary: £36,500 per annum (12-month fixed term contract)
Location: Milton Keynes
This is a fantastic opportunity for a proactive team leader with expertise in delivering high-quality customer experiences by optimising the self-service experience. As a Digital Customer Experience Lead, you will have experience of managing a team, engagement with multi-channel inquiry services, and be instrumental in adding value to service delivery.
You will lead and develop team members to build skills in creating, maintaining, and enhancing company digital solutions, ensuring a top-tier inquiry service. You will motivate and train team members, manage resources effectively, and plan to support seamless customer service experiences across all communication channels.
The role involves overseeing updates and maintenance of the training portal, ensuring resources are current and valuable for team use. You will utilise data insights to evaluate team performance, identify efficiency opportunities, and drive innovations that enhance user support and streamline processes.
As a Digital Customer Experience Lead, you will provide clear, regular updates on team and project status to stakeholders, ensuring transparency and accountability.
We offer a generous benefits package, including hybrid working arrangements, training and development opportunities, and pension plan, season ticket travel loans, and health and dental plan.
To succeed in this role, you will need to demonstrate strong people management skills, a track record in content creation and reviewing digital content, and relevant experience in communications, marketing, public relations, journalism, or other media professions.
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