Digital Transformation Lead
6 days ago
At Wild Recruitment, we're looking for a strategic thinker to lead our digital transformation journey. As Digital Transformation Lead, you'll be responsible for enhancing user experiences and driving impactful service improvements.
You'll manage multi-channel inquiry services with a digital-first approach, creating self-service solutions that maximize user satisfaction and streamline access to support services. Your goal will be to deliver an exceptional 24/7 experience for members and users.
About the Role:
- Lead & Inspire: Manage, train, and motivate a talented team to deliver top-notch digital support.
- Digital Innovation: Oversee and update our digital support and training tools, ensuring they're easy-to-use, current, and valuable.
- Drive Improvement with Data: Use data insights to find ways to boost efficiency, streamline processes, and improve service.
- Project & Content Management: Keep projects on track and create engaging content to enhance user engagement.
- Flexible Support: Work within a flexible schedule to ensure consistent support for our users.
Your Skills:
- Project & Team Management: Strong leadership and project management skills.
- Content Creation & Strategy: Ability to develop and oversee impactful digital content.
- Data-Driven Decision-Maker: Proven track record in using data to drive continuous improvements.
- Great Communicator: Able to communicate clearly with stakeholders and teams alike.
- Flexible & Adaptable: Comfortable working with varying responsibilities and schedules.
Benefits:
- Work-Life Balance & Hybrid Working: 24 days annual leave + bank holidays with hybrid work options for a balanced life.
- Comprehensive Benefits Package: Includes gym discounts, a strong pension plan, health and dental plans.
- Professional Development Opportunities: Access to extensive training and career growth resources.
The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.
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