Global Digital Support Director
6 days ago
Wild Recruitment is seeking a Global Digital Support Director to lead our digital transformation efforts and enhance user experiences. In this role, you'll be responsible for managing multi-channel inquiry services with a digital-first approach, creating self-service solutions that maximize user satisfaction and streamline access to support services.
As Global Digital Support Director, you'll oversee and update our digital support and training tools, ensuring they're easy-to-use, current, and valuable. You'll also use data insights to find ways to boost efficiency, streamline processes, and improve service.
About the Role:
- Digital Transformation: Lead our digital transformation journey, enhancing user experiences and driving impactful service improvements.
- Team Leadership: Manage, train, and motivate a talented team to deliver top-notch digital support.
- Content Creation & Strategy: Ability to develop and oversee impactful digital content to engage users and enhance their experience.
- Project Management: Keep projects on track, ensuring timely delivery and high-quality results.
- Flexible Support: Work within a flexible schedule to ensure consistent support for our users.
Your Skills:
- Project & Team Management: Strong leadership and project management skills.
- Content Creation & Strategy: Ability to develop and oversee impactful digital content.
- Data-Driven Decision-Maker: Proven track record in using data to drive continuous improvements.
- Great Communicator: Able to communicate clearly with stakeholders and teams alike.
- Flexible & Adaptable: Comfortable working with varying responsibilities and schedules.
Benefits:
- Work-Life Balance & Hybrid Working: 24 days annual leave + bank holidays with hybrid work options for a balanced life.
- Comprehensive Benefits Package: Includes gym discounts, a strong pension plan, health and dental plans.
- Professional Development Opportunities: Access to extensive training and career growth resources.
The estimated salary for this role is $180,000 - $250,000 per year, depending on location and experience.
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