Customer Experience Leader

2 days ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

We are looking for a skilled Customer Experience Leader to join our team at a renowned retail brand with over 60 UK stores.

This challenging position involves overseeing daily restaurant operations, managing a team, and ensuring seamless communication with central support teams.

To excel in this role, you must possess a passion for hospitality, proven restaurant management expertise, and commercial acumen.

Main Responsibilities:
  • Customer Centricity: Manage the fast-paced restaurant operation, prioritizing customer satisfaction and exceeding expectations.
  • Team Enablement: Lead a high-performing team, focusing on delivering exceptional customer experiences through effective training and coaching.
  • Logistics Management: Implement efficient logistics and inventory control measures to minimize wastage and ensure kitchen readiness, driving commercial success.


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