Customer Experience Specialist
3 weeks ago
Xero is a leading provider of cloud accounting and bookkeeping solutions. We are seeking an experienced Customer Experience Specialist to join our team in Roman Health Pharmacy LLC.
Job SummaryWe are looking for a skilled and customer-focused professional to provide exceptional support and guidance to small business owners, bookkeepers, and accountants. The successful candidate will work closely with our customers to understand their needs and provide tailored solutions to help them get the most out of Xero's cloud accounting platform.
The ideal candidate will have a strong background in accounting fundamentals, excellent communication skills, and experience working in a service environment. They will be confident in their ability to resolve complex issues, provide clear and concise guidance, and work collaboratively with internal teams to deliver exceptional results.
About XeroXero is a beautiful, easy-to-use platform that helps small businesses grow and thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information, and connections.
Key Responsibilities- Provide exceptional support and guidance to small business owners, bookkeepers, and accountants
- Work closely with customers to understand their needs and provide tailored solutions
- Resolving complex issues and providing clear and concise guidance
- Collaborate with internal teams to deliver exceptional results
- Experience in a service environment
- Strong background in accounting fundamentals
- Excellent communication skills
- Confidence in resolving complex issues
Xero offers a range of benefits to support the well-being and success of its employees, including:
- Generous paid leave
- Dedicated paid leave for physical and mental wellbeing
- Employee Assistance Program
- Private medical insurance
- Gym passes
- Flexible working arrangements
Xero is an equal opportunities employer and welcomes applications from diverse candidates. We encourage you to apply if you have any support or access requirements.
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