Accounting Experience Specialist

5 days ago


Milton Keynes, Milton Keynes, United Kingdom Xero Full time
Job Title

We are seeking an experienced Accounting Experience Specialist to join our team. As a key member of our Customer Experience Team, you will work closely with our customers to understand their needs and provide tailored solutions. Your role will involve responding to customer queries, providing guidance and support, and escalating priority issues when necessary.

About the Role

This is an exciting opportunity to join a dynamic team that is passionate about delivering exceptional customer service. As an Accounting Experience Specialist, you will play a key role in helping our customers get the most out of Xero, whether they are early in their adoption of cloud accounting software or seasoned professionals.

What You'll Do
  • Bring your knowledge of Accounting fundamentals to our customer support queries
  • Support Customers to get the most out of Xero, whether they are early in their adoption of cloud accounting software or seasoned professionals
  • Provide quality service to customers, focusing on finding ways to support them with their issues and queries accurately and within our targeted initial response times
About You

You will be a confident, self-motivated individual who is passionate about delivering exceptional customer service. You will have excellent communication skills, both written and verbal, and be confident in making outbound proactive phone calls. You will also be a team player who proactively assists other team members.



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