Customer Experience Representative
3 weeks ago
About the Role
Xero is a cloud-based accounting platform that empowers small businesses and their advisors to grow and thrive. As a Customer Experience Specialist, you will play a key role in providing exceptional support and guidance to our customers, helping them to get the most out of Xero.
Key Responsibilities
- Provide timely and accurate responses to customer inquiries, using your knowledge of accounting fundamentals and Xero's features.
- Support customers in resolving issues and queries, working collaboratively with other teams to ensure seamless service delivery.
- Participate in proactive call campaigns to engage with customers and promote Xero's value proposition.
- Escalate complex issues and assist in their prompt resolution, ensuring customer satisfaction and loyalty.
- Contribute to the continuous improvement of Xero's service delivery and processes, identifying opportunities for growth and development.
Requirements
- Previous experience in a service environment, with a strong focus on customer satisfaction and quality targets.
- Demonstrated problem-solving skills and ability to work efficiently in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build effective relationships with customers and colleagues.
- Accounting or bookkeeping qualification (or working towards) and experience with Microsoft Office and Google Suite.
What We Offer
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including generous paid leave and employee assistance programs.
- The chance to work with a leading cloud-based accounting platform, making a real difference in the lives of small businesses and their advisors.
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