Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Stratstone Jaguar Land Rover Milton Keynes.
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction.
You will be responsible for conducting outbound calls for service, MOT, vehicle maintenance, and other aftersales-related bookings, while building strong relationships with our customers.
Key Responsibilities
- Manage inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability
- Build authentic relationships and strong rapport with every customer, with a key focus on enhancing customer loyalty and retention
- Be a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
- Proactively conduct follow-up calls related to divisional marketing campaigns
- Ensure systems stay up to date in accordance with database protocols and guidelines
Requirements
- Previous customer-facing experience, preferably with knowledge of the automotive industry
- Confident communicator with strong interpersonal skills who can engage, build authentic relationships, and establish strong rapport with our customers
- Proficient in utilizing computer systems with full knowledge of Microsoft packages, database experience is desirable
- Able to adhere to all company and manufacturer policies and protocols
- Passionate for our industry, the people who work in it, and the people we serve
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