Customer Service Representative
2 months ago
About TSYS Managed SVCS EMEA, LTD (GB)
TSYS Managed SVCS EMEA, LTD (GB) is a leading provider of payment solutions for credit, debit, prepaid, and merchant services. Our company helps millions of people and businesses move money between buyers and sellers using our innovative payment technology and software solutions.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving payment and account-related requests, and ensuring a positive experience for our cardholders.
Key Responsibilities
- Resolve basic or tier 1 payment and account-related requests, including card activations, payments, and name and address updates for cardholders of assigned company clients.
- Provide standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
- Determine basic reasons for customer issues using a client-provided decision tree and escalate or refer unresolved customer grievances and requests to more experienced customer service representatives or designated departments for further investigation and resolution.
- Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve cardholder inquiries.
Requirements
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
What We Offer
As a customer service representative at TSYS Managed SVCS EMEA, LTD (GB), you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our company. We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.
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