Customer Service Representative

22 hours ago


Milton Keynes, Milton Keynes, United Kingdom Xero Full time

About the Role

Xero is looking for a highly skilled and experienced Customer Service Representative to join its Customer Experience Team. As a Customer Service Representative, you will be responsible for providing exceptional support to Xero customers, helping them to get the most out of the Xero platform.

Key Responsibilities

  • Provide high-quality support to Xero customers via phone, email, and chat.
  • Respond to customer inquiries in a timely and professional manner.
  • Work closely with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with Xero product knowledge and features to provide accurate and effective support to customers.

Requirements

  • Previous experience in a customer service or support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of Xero products and features.

What You'll Bring

  • Your passion for delivering exceptional customer service.
  • Your ability to work effectively in a team environment.
  • Your willingness to learn and grow with Xero.

Why Xero?

Xero is a leading cloud-based accounting software provider, and we're committed to making life easier for small businesses and their advisors. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a competitive salary package.



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