Customer Service Representative
22 hours ago
About the Role
Xero is looking for a highly skilled and experienced Customer Service Representative to join its Customer Experience Team. As a Customer Service Representative, you will be responsible for providing exceptional support to Xero customers, helping them to get the most out of the Xero platform.
Key Responsibilities
- Provide high-quality support to Xero customers via phone, email, and chat.
- Respond to customer inquiries in a timely and professional manner.
- Work closely with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with Xero product knowledge and features to provide accurate and effective support to customers.
Requirements
- Previous experience in a customer service or support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong knowledge of Xero products and features.
What You'll Bring
- Your passion for delivering exceptional customer service.
- Your ability to work effectively in a team environment.
- Your willingness to learn and grow with Xero.
Why Xero?
Xero is a leading cloud-based accounting software provider, and we're committed to making life easier for small businesses and their advisors. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a competitive salary package.
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