Customer Service Representative

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom The New Homes Group Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support and guidance throughout their mortgage review process.

Main Responsibilities:

  • Re-engage and prepare our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
  • Deliver the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
  • Maintain strong and effective working relationships with our Mortgage Adviser teams.
  • Help customers with mortgage-related enquiries as you develop.

What We Offer:

  • A permanent full-time role with extensive induction and ongoing training, support, and development opportunities.
  • 20 days paid holiday plus Bank Holidays.
  • A flexible approach to working hours.
  • Unrivalled opportunities for progression, promotion, and personal development in an expanding business.
  • Contributory workplace pension.
  • Generous staff referral bonus scheme.
  • Death in service cover.
  • Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
  • 24-hour wellbeing employee assistance programme.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.

", "lang_code": "en"}

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