Service Desk Operations Lead

We are seeking an exceptional IT professional to fill the position of Head of Service Desk Operations at our Head Office in Glasgow.The successful candidate will be responsible for leading the Technology Team in delivering exceptional service to our clients.Key responsibilities include:Managing technical incidents and service requests across the business,...

Key ResponsibilitiesThe Service Desk Manager will be responsible for:Leading and managing the Service Desk team to ensure exceptional customer service and timely issue resolutionDeveloping and implementing process improvements to increase efficiency and effectivenessCollaborating with cross-functional teams to deliver seamless servicesBenefits: Competitive...

Service Desk Operations Job Description:In this role, you will be responsible for delivering high-quality technical support services to our customers, responding to incidents and requests in a timely and professional manner.Requirements:Experience in working on a service desk dealing with incidents and requests in a multi-customer environment with multiple...

Magdalene Limited, an operating company of M Group Services Limited, seeks a Help Desk Operations Manager to join their Service Team based in Kirkintilloch. This role plays a crucial part in ensuring the delivery of managed services and projects for fixed and mobile infrastructure networks across the UK.The ideal candidate will have strong leadership skills,...

**Job Summary**We are seeking a highly skilled Service Desk Analyst to join our 24x7 Service Management Centre in Kirkintilloch, Glasgow.This is a Fixed-term contract for 6 months, with a potential view to be made permanent.The successful candidate will work on a rotating shift pattern of 2 days on/2 nights on followed by 4 days off.

At Arnold Clark Group, we're seeking an experienced Digital Service Desk Analyst to join our team. Estimated salary is around £25,000 - £35,000 per annum.About the RoleWe deliver and support technical solutions across our business. As a Digital Service Desk Analyst, you'll provide first-line support to over 10,000 staff members across 180+ branches.You'll...

About the RoleAshurst is a leading global law firm with over 200 years of history. We are seeking a Technical Service Desk Analyst to join our IT team.As a Technical Service Desk Analyst, you will be responsible for providing technical support to staff across the firm, resolving IT incidents and service requests in a timely and structured manner.Key...

About the Role:PDA Search and Selection Ltd is seeking a highly skilled Administrative Service Lead to join their team in Glasgow, UK.The successful candidate will have at least 2 years' experience operating at a similar level in a comparable field and should be able to clearly demonstrate techniques used to manage a large and diverse team to deliver set...

Discover a dynamic opportunity to work with In Technology Group, a leading Managed Service Provider since 2015. With the only Tier 3 data centre in Scotland under their belt, they've built a reputation for delivering top-notch services. As an energetic Second Line IT Service Desk Analyst, you'll join a team that thrives on innovation and continuous...

At our company, we prioritize our cloud platform to provide the best possible service to our clients. As a leader in the Managed Service Provider industry in Scotland, we operate the only Tier 3 data centre in the country.Job Title: IT Support Engineer (Glasgow)Location: Glasgow/OnsiteSalary Range:£24,000 - £30,000 per annumMain Responsibilities:Supporting...

About the Role:As an IT Service Desk Analyst at Leidos, you will be responsible for handling customer inquiries, troubleshooting technical issues, and escalating complex problems to senior engineers. You will work closely with internal teams to resolve customer complaints and ensure high levels of customer satisfaction.

We are looking for a highly skilled Digital Service Desk Agent to join our team at Arnold Clark Group.In this role, you will be responsible for delivering exceptional customer service while providing technical support to our employees across multiple locations.The successful candidate will have experience working in a fast-paced IT Support Desk environment...

Are you a tech-savvy professional looking for a new challenge? Do you have a passion for delivering exceptional customer service? We are seeking an IT Service Desk Professional to join our team at M Group Services T/A Magdalene in Kirkintilloch, Glasgow.In this role, you will be responsible for providing technical support to our clients via phone, email, and...

Are you an experienced IT professional looking for a new challenge? In Technology Group is currently seeking a highly skilled IT Service Desk Engineer to join their team in Glasgow.Job Summary:This role involves providing technical support to clients via phone, email, and onsite visits. The successful candidate will work closely with colleagues to resolve...

About the RoleAs an IT Service Desk Specialist at Leidos, you will be responsible for delivering high-quality support services to our customers. The ideal candidate will possess strong technical knowledge and excellent communication skills.Key Responsibilities:- Provide prompt and effective resolution to technical issues via various communication channels-...

Job OverviewWe are seeking a skilled Service Desk Analyst to join our team in Glasgow, UK. The successful candidate will be responsible for delivering high-quality support services to our customers.The role requires onsite presence at our office in Glasgow, with some remote working available. We offer a collaborative culture, flexible working arrangements,...

ResponsibilitiesAs a Night Supervisor, your key responsibilities will include:Leading the night shift team and ensuring all staff are aware of their duties and responsibilitiesOverseeing the front desk and handling guest requests and complaintsSupporting the management team with Night Audit and ensuring all financial transactions are accurately...

Job DescriptionAs a Service Delivery Manager at M Group Services T/A Magdalene, you will be responsible for leading our Service Desk Team based in Kirkintilloch. You will work closely with internal and external stakeholders to develop best practices and shape the team to deliver an excellent Customer experience.You will have line management responsibility...

Job DescriptionIn this challenging yet rewarding role, you will be responsible for:Providing exceptional IT support to employees across the firmManaging software and hardware incidents and service requestsWorking closely with other teams to resolve issuesContributing to the effective operation of the Service DeskWe are looking for someone with excellent...

Job Summary:We are seeking an experienced Service Desk Manager to join our team based in Kirkintilloch. The successful candidate will be responsible for leading our Service Desk team, providing exceptional customer service, and ensuring seamless delivery of services.About M Group Services Limited T/A Magdalene Limited:We are a leading provider of...