Head of Service Desk Operations

About Us:M Group Services Limited T/A Magdalene Limited is a leading provider of Telecommunication Infrastructure Services. Our company operates across the full network lifecycle, delivering Managed Services and Projects for both fixed and mobile infrastructure networks.The Role:We are seeking an experienced Service Desk Manager to lead our Service Desk team...

Service Desk Operations Job Description:In this role, you will be responsible for delivering high-quality technical support services to our customers, responding to incidents and requests in a timely and professional manner.Requirements:Experience in working on a service desk dealing with incidents and requests in a multi-customer environment with multiple...

Magdalene Limited, an operating company of M Group Services Limited, seeks a Help Desk Operations Manager to join their Service Team based in Kirkintilloch. This role plays a crucial part in ensuring the delivery of managed services and projects for fixed and mobile infrastructure networks across the UK.The ideal candidate will have strong leadership skills,...

Job Description:We are seeking an experienced IT Service Desk Team Leader to join our team at Renewable Energy Systems. The ideal candidate will have a strong background in ITIL processes and be able to drive service excellence in a regional or global setting.About the Role:Lead, mentor, and motivate a team of local level 1 and 2 service desk...

**Job Summary**We are seeking a highly skilled Service Desk Analyst to join our 24x7 Service Management Centre in Kirkintilloch, Glasgow.This is a Fixed-term contract for 6 months, with a potential view to be made permanent.The successful candidate will work on a rotating shift pattern of 2 days on/2 nights on followed by 4 days off.

At Arnold Clark Group, we're seeking an experienced Digital Service Desk Analyst to join our team. Estimated salary is around £25,000 - £35,000 per annum.About the RoleWe deliver and support technical solutions across our business. As a Digital Service Desk Analyst, you'll provide first-line support to over 10,000 staff members across 180+ branches.You'll...

We are looking for an experienced Hire Desk Operations Coordinator to join our team at Quick Reach. In this role, you will be responsible for providing exceptional customer service, managing hire desk operations, and ensuring timely delivery of equipment to customers.Responsibilities:Respond to customer inquiries and resolve issues promptlyCoordinate the...

Austin Fraser is seeking a highly organized Service Desk Administrator to manage our switchboard operations. The ideal candidate will have excellent communication skills and be able to effectively manage email communications.The salary for this role is approximately £38,000 per annum.Key Responsibilities:Manage the distribution of emails and ensure timely...

Job Title: Front Desk Operations ManagerThe Front Desk Operations Manager is responsible for the efficient management of the front desk and will support the management team with night audit.This role requires flexibility to adapt on shift and use initiative to prepare the hotel for the day ahead.Great communication skills and the ability to work as part of a...

About the RoleAshurst is a leading global law firm with over 200 years of history. We are seeking a Technical Service Desk Analyst to join our IT team.As a Technical Service Desk Analyst, you will be responsible for providing technical support to staff across the firm, resolving IT incidents and service requests in a timely and structured manner.Key...

Key ResponsibilitiesThe Service Desk Manager will be responsible for:Leading and managing the Service Desk team to ensure exceptional customer service and timely issue resolutionDeveloping and implementing process improvements to increase efficiency and effectivenessCollaborating with cross-functional teams to deliver seamless servicesBenefits: Competitive...

At our company, we prioritize our cloud platform to provide the best possible service to our clients. As a leader in the Managed Service Provider industry in Scotland, we operate the only Tier 3 data centre in the country.Job Title: IT Support Engineer (Glasgow)Location: Glasgow/OnsiteSalary Range:£24,000 - £30,000 per annumMain Responsibilities:Supporting...

About the Role:As an IT Service Desk Analyst at Leidos, you will be responsible for handling customer inquiries, troubleshooting technical issues, and escalating complex problems to senior engineers. You will work closely with internal teams to resolve customer complaints and ensure high levels of customer satisfaction.

About the Role:This is an exciting opportunity to work as a Service Desk Technician Lead in our Glasgow office. The role involves handling calls and contacts for incident resolution and request fulfilment within SLA's.Responsibilities:Be part of the team delivering a professional and effective 1st line service desk capabilityEnsure that Incidents and Service...

We are looking for a highly skilled Digital Service Desk Agent to join our team at Arnold Clark Group.In this role, you will be responsible for delivering exceptional customer service while providing technical support to our employees across multiple locations.The successful candidate will have experience working in a fast-paced IT Support Desk environment...

NHS National Services Scotland is seeking an experienced and dedicated individual to fill the role of Front Desk Services Coordinator. As a vital member of our team, you will provide high-quality support to patients and colleagues alike, ensuring seamless interactions and efficient service delivery.This is a full-time position, 37 hours per week over 5 days,...

Discover a dynamic opportunity to work with In Technology Group, a leading Managed Service Provider since 2015. With the only Tier 3 data centre in Scotland under their belt, they've built a reputation for delivering top-notch services. As an energetic Second Line IT Service Desk Analyst, you'll join a team that thrives on innovation and continuous...

Klarent Head Office Overview:Klarent Head Office operates a portfolio of branded hotels across the UK and Ireland. Our commitment to excellence in customer service and business acumen has enabled us to establish ourselves as a leading player in the hospitality industry.Job Description:We are seeking an experienced Commercial Director to join our team at...

About the RoleAs an IT Service Desk Specialist at Leidos, you will be responsible for delivering high-quality support services to our customers. The ideal candidate will possess strong technical knowledge and excellent communication skills.Key Responsibilities:- Provide prompt and effective resolution to technical issues via various communication channels-...

Job OverviewWe are seeking a skilled Service Desk Analyst to join our team in Glasgow, UK. The successful candidate will be responsible for delivering high-quality support services to our customers.The role requires onsite presence at our office in Glasgow, with some remote working available. We offer a collaborative culture, flexible working arrangements,...