IT Service Desk Specialist

6 days ago


Glasgow, Glasgow City, United Kingdom Leidos Full time
About the Role

As an IT Service Desk Specialist at Leidos, you will be responsible for delivering high-quality support services to our customers. The ideal candidate will possess strong technical knowledge and excellent communication skills.

Key Responsibilities:
- Provide prompt and effective resolution to technical issues via various communication channels
- Collaborate with internal teams to identify and resolve root causes of problems
- Develop and maintain documentation to ensure consistency and accuracy

Requirements:
- 2+ years of experience in a similar role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Familiarity with IT service management principles and practices

Our Benefits:
- Salary range of £35,000 - £50,000 per annum

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