Service Delivery Executive

2 weeks ago


Glasgow, Glasgow City, United Kingdom M Group Services TA Magdalene Full time
Job Description

As a Service Delivery Manager at M Group Services T/A Magdalene, you will be responsible for leading our Service Desk Team based in Kirkintilloch. You will work closely with internal and external stakeholders to develop best practices and shape the team to deliver an excellent Customer experience.

You will have line management responsibility for the service desk team and be accountable for delivering timely and effective resolutions to customer queries.

Key Skills and Qualifications:

  • Proven track record of leading a team of Service Desk Administrators
  • Excellent communication and leadership skills
  • Ability to develop and implement process improvements
Company Overview

M Group Services T/A Magdalene is a leading Telecommunication Infrastructure Services Company that operates as part of the Telecom Division of M Group Services. We deliver Managed Services and Projects for both fixed and mobile infrastructure networks across the operator and utility markets.

Salary Range

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.



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