Administrative Service Lead
7 days ago
About the Role:
PDA Search and Selection Ltd is seeking a highly skilled Administrative Service Lead to join their team in Glasgow, UK.
The successful candidate will have at least 2 years' experience operating at a similar level in a comparable field and should be able to clearly demonstrate techniques used to manage a large and diverse team to deliver set outputs and achieve pre-determined targets.
Responsibilities include ensuring the continued operation of service desk teams in line with agreed service levels, managing team leaders and support staff within all service contracts, and working alongside operational management teams.
The ideal candidate will have a strong background in administration and customer service, with excellent communication and interpersonal skills.
Key Responsibilities:
- Ensure the continued operation of service desk teams in line with agreed service levels
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