Technical Help Desk Professional
5 days ago
Job Overview
In this IT support engineer role, you will be responsible for providing timely and effective technical assistance to ensure the smooth operation of our IT systems. As a skilled IT professional, you will play a critical part in maintaining the integrity and security of our IT infrastructure.
Main Responsibilities
- Offering 1st and 2nd line IT support services to maintain optimal system performance and prevent downtime.
- Participating in IT projects such as system upgrades and software implementations to drive innovation and improvement.
- Fostering strong relationships with external IT service providers to guarantee excellent service delivery and value.
- Designing and developing data reporting systems using tools like Excel, Power BI, and SQL to provide actionable insights for business decision-makers.
- Maintaining and configuring IT equipment, including laptops, tablets, and mobile devices.
- Establishing and enforcing robust IT policies to safeguard security and operational consistency.
About Our Company Culture
We are a fast-growing organisation dedicated to delivering exceptional customer service and driving sustainability initiatives in the civil engineering supply industry. Our commitment to people-focused values and innovative practices makes us an attractive employer.
Your Career Advancement Opportunities
- A competitive salary of £35,000 - £40,000 per annum.
- Promising career growth opportunities into IT management positions.
- Ongoing professional development and training to hone your skills and expertise.
- A vibrant and dynamic work environment, complete with regular team events, free meals, and a collaborative atmosphere.
This is an exciting chance to build a fulfilling career in IT support while making a meaningful contribution to our organisation.
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