Helpdesk Support Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Office Angels Full time
Job Overview:

Temporary Customer Service Executive - Join us at Office Angels as we seek an experienced customer service professional to deliver exceptional service to our clients.


Job Summary:

This is a temporary position that involves handling customer inquiries, providing product information, and resolving customer complaints.


Key Responsibilities:
  1. Respond to customer inquiries via phone, email, and chat, providing prompt and accurate responses.
  2. Offer product information, resolve customer complaints, and provide effective solutions to ensure customer satisfaction.
  3. Process returns, exchanges, and refunds as part of our after-sales support.
  4. Maintain accurate knowledge about our products and services to provide timely and relevant information to customers.

Requirements:
  • Previous experience in a customer service role.
  • A positive and friendly attitude, with a genuine desire to help customers.

Salary and Benefits:

Competitive salary: £25,000 - £30,000 per annum (dependent on location) plus benefits including 28 days annual leave minimum, dedicated consultant support, first opportunity to see permanent positions, access to free eyecare vouchers, Temp of the Month awards, timesheets on mobile devices, and perks at work.



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