Helpdesk IT Professional

3 days ago


Leeds, Leeds, United Kingdom UST Full time

We are seeking a highly motivated Helpdesk IT Professional to join our team in Leeds. This is a full-time and permanent position with an estimated salary of £24,000 - £31,000 per annum.

About the Job

The successful candidate will be responsible for providing technical support to end users, including troubleshooting hardware, software, and network problems. They will also be responsible for educating users about self-help articles and best practices.

Key Responsibilities:

  • Provide technical assistance to end users via phone, email, or chat
  • Resolve hardware, software, and network problems within agreed SLAs
  • Educate users about self-help articles and best practices
  • Coordinate with Level 2 teams during major incidents
Benefits

As an employee at UST, you can expect a range of benefits, including competitive salary, comprehensive training, and opportunities for career growth.



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