Helpdesk Engineer

21 hours ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Helpdesk Engineer Job Summary:

We are recruiting a Helpdesk Engineer to join our IT team at Interface Recruitment UK. The Helpdesk Engineer will provide technical support to internal personnel, resolve technical issues, and contribute to team targets and business objectives.

About the Role:
  • Provide technical support to internal personnel via phone, email, or in-person.
  • Respond to incoming queries and incidents in a prompt and professional manner.
  • Responsible for resolving technical issues on the first call, whenever possible, or ensuring they are accurately logged and assigned to the appropriate resolution team with minimum time delay.
  • Collaborate with the team to communicate effectively on any IT-related incidents.

Requirements:
  • Experience supporting Windows XP & Windows 7.
  • Active Directory knowledge.
  • Familiarity with MS Office applications.
  • Remote desktop support skills.
  • A structured approach to problem-solving and technical troubleshooting.

Estimated Salary: £26,000 - £31,000 per annum.
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