Helpdesk and Support Team Member

2 days ago


Leeds, Leeds, United Kingdom Office Angels Full time
Job Summary

We are seeking a Helpdesk and Support Team Member to join our team as a Temporary Customer Experience Associate. The successful candidate will have previous experience in a customer service role and be able to handle customer inquiries via phone, email, and chat, ensuring prompt and accurate responses.

Key Responsibilities

* Handle customer inquiries via various channels, providing timely and accurate responses.
* Offer product information, resolve customer complaints, and provide effective solutions to ensure customer satisfaction.
* Assist with after-sales support, including processing returns, exchanges, and refunds.

Requirements

* Previous experience in a customer service role.
* Positive and friendly attitude, with a genuine desire to help customers.

Benefits

* Estimated salary range: £22,000 - £32,000 per annum, depending on experience and location.
* 28 days annual leave minimum.
* Dedicated consultant to support your job search.
* First opportunity to see permanent positions.
* Access to free eyecare vouchers.
* Temp of the Month awards.
* Timesheets can be completed on mobile devices.
* Perks at work and discount schemes.

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