Guest Relations Coordinator
5 days ago
Job Description
The Guest Experience Specialist role is an exciting opportunity to work in the hospitality industry, delivering exceptional customer service and ensuring that all guests have a memorable and enjoyable stay at Mandarin Oriental Hotel Group.
Responsibilities
- Foster a positive work environment, promoting teamwork and addressing conflicts or issues that arise.
- Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service.
- Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
- Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
- Serve as a role model, demonstrating humility, empathy, integrity, and a commitment to service excellence.
- Work closely with Front Office, Housekeeping, Room Services, Concierge, and all F&B departments.
Desired Candidate Profile
- Create WOW moments to surprise and delight in-house guests.
- Listen to any customer complaints and resolve them effectively or refer to the manager in charge.
- Have a vast knowledge of check-ins, check-outs, billing, and rooming guests.
- Handle guests' complaints effectively.
Salary Range
$55,000 - $75,000 per annum, based on experience and qualifications.
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