Pharmaceutical Assistant
3 weeks ago
Job Summary
We are seeking a highly skilled and organized Dispenser/Receptionist to join our team at White Cliffs Medical Centre. The successful candidate will be responsible for processing prescriptions, maintaining stock levels, and providing excellent patient care.
Primary Responsibilities
- Process prescriptions accurately and efficiently, ensuring compliance with practice policy and legislation.
- Maintain stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering.
- Collect prescription charges in accordance with dispensary protocol.
- Ensure controlled drugs are dispensed in accordance with practice policy.
- Safe disposal of returned and/or out of date medicines.
- Process repeat prescriptions within a 48-hour timeframe.
- Provide patients with advice regarding all prescription matters.
- Process prescription requests via email, phone, fax, face-to-face, and online.
- Process Dossett boxes.
- Assist the dispensary manager in the preparation of monthly returns.
- Maintain a clean and safe working environment at all times.
- Maintain accurate records at all times, reading coding entries appropriately.
Secondary Responsibilities
- Partake in audit as directed by the audit lead.
- Provide guidance for trainee dispensary staff and students as necessary.
- Remain current with the latest guidance, ensuring the dispensary conforms to NICE, CQC, etc. guidance.
- Carry out reception/admin duties.
Person Specification
Qualifications
- Qualified Dispenser (NVQ Level 2).
- GCSE (or equivalent) English and Maths at Grade C (4) or above.
Experience
- Experience of working in a dispensary.
- Experience working with the general public/patients.
Skills
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Ability to promote best practice regarding all pharmaceutical matters.
- Effective time management (planning and organizing).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem-solving and analytical skills.
- Ability to follow policy and procedure.
Desirable
- EMIS/SystmOne/Vision user skills.
- Capable of managing payments (invoices, cash, etc.).
- Ability to effectively manage stock, including ordering, rotation, disposal, etc.
Personal Qualities
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
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