Pharmaceutical Assistant

3 weeks ago


Dover, Kent, United Kingdom White Cliffs Medical Centre Full time

Job Summary

We are seeking a highly skilled and organized Dispenser/Receptionist to join our team at White Cliffs Medical Centre. The successful candidate will be responsible for processing prescriptions, maintaining stock levels, and providing excellent patient care.

Primary Responsibilities

  • Process prescriptions accurately and efficiently, ensuring compliance with practice policy and legislation.
  • Maintain stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering.
  • Collect prescription charges in accordance with dispensary protocol.
  • Ensure controlled drugs are dispensed in accordance with practice policy.
  • Safe disposal of returned and/or out of date medicines.
  • Process repeat prescriptions within a 48-hour timeframe.
  • Provide patients with advice regarding all prescription matters.
  • Process prescription requests via email, phone, fax, face-to-face, and online.
  • Process Dossett boxes.
  • Assist the dispensary manager in the preparation of monthly returns.
  • Maintain a clean and safe working environment at all times.
  • Maintain accurate records at all times, reading coding entries appropriately.

Secondary Responsibilities

  • Partake in audit as directed by the audit lead.
  • Provide guidance for trainee dispensary staff and students as necessary.
  • Remain current with the latest guidance, ensuring the dispensary conforms to NICE, CQC, etc. guidance.
  • Carry out reception/admin duties.

Person Specification

Qualifications

  • Qualified Dispenser (NVQ Level 2).
  • GCSE (or equivalent) English and Maths at Grade C (4) or above.

Experience

  • Experience of working in a dispensary.
  • Experience working with the general public/patients.

Skills

  • Excellent communication skills (written and oral).
  • Strong IT skills.
  • Clear, polite telephone manner.
  • Competent in the use of Office and Outlook.
  • Ability to promote best practice regarding all pharmaceutical matters.
  • Effective time management (planning and organizing).
  • Ability to work as a team member and autonomously.
  • Good interpersonal skills.
  • Problem-solving and analytical skills.
  • Ability to follow policy and procedure.

Desirable

  • EMIS/SystmOne/Vision user skills.
  • Capable of managing payments (invoices, cash, etc.).
  • Ability to effectively manage stock, including ordering, rotation, disposal, etc.

Personal Qualities

  • Polite and confident.
  • Flexible and cooperative.
  • Motivated.
  • Forward thinker.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic in distressing situations.
  • Ability to work under pressure.


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