Pharmaceutical Service Assistant
4 weeks ago
Job Summary
We are seeking a skilled and detail-oriented Dispenser/Receptionist to join our team at White Cliffs Medical Centre. As a key member of our dispensary team, you will be responsible for processing prescriptions, maintaining accurate records, and providing excellent patient care.
Primary Responsibilities
- Check all medicines dispensed for discrepancies and ensure safe and accurate dispensing to patients.
- Collect prescription charges and maintain stock levels within the dispensary.
- Receive and store supplies, ensuring the cold chain is maintained where applicable.
- Ensure controlled drugs are dispensed in accordance with practice policy.
- Dispose of returned and/or out of date medicines safely.
- Process repeat prescriptions within a 48-hour timeframe.
- Provide patients with advice on prescription matters.
- Process prescription requests via various channels.
- Assist the dispensary manager in preparing monthly returns.
- Maintain a clean and safe working environment.
Secondary Responsibilities
- Participate in audits as directed by the audit lead.
- Provide guidance to trainee dispensary staff and students.
- Stay up-to-date with the latest guidance to ensure the dispensary conforms to NICE, CQC, etc. standards.
- Carry out reception/admin duties as required.
Person Specification
Qualifications
- Qualified Dispenser (NVQ Level 2)
- GCSE (or equivalent) English and Maths at Grade C (4) or above
Experience
- Experience working in a dispensary
- Experience working with the general public/patients
Skills
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Ability to promote best practice regarding all pharmaceutical matters
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Personal Qualities
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
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